We aim to:

• answer your call within 20 seconds 80% of the time
• resolve your query on the spot 90% of the time

   

We aim to:

• acknowledge your enquiry within two working days
• provide a full response within 13 working days

If your matter is urgent, please phone 07 3403 8888

You can submit an online enquiry 24 hours a day, 7 days a week for:

• Council issues or requests
• reporting a maintenance problem
• bus complaints or praises 
• change of address

   

You can use SMS or MMS to report a problem that needs fixing in your street, local park or neighbourhood.

Take a clear photo and send the details including problem, location and your name to: 

0429 2 FIX IT (0429 234 948)

We aim to:

• acknowledge your enquiry within two working days
• provide a reference number

   

We aim to:

• acknowledge your letter within two working days
• provide a full response within 20 working days  

Write to us at:

Brisbane City Council
GPO Box 1434
Brisbane Qld 4001