Our Customer Charter
Brisbane City Council is committed to responsibly managing the city on behalf of its residents. We set and strive to maintain the highest standards of service to ensure we are delivering real value for Brisbane ratepayers and residents. Brisbane's Customer Charter is a public statement that reflects this commitment and provides a clear framework for what you can expect from us.
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Download the Customer Charter document (Word - 96kb).
Our commitment to you
When you contact us you can expect to be treated with honesty, fairness, sensitivity and dignity.
Our service standards
We are committed to communicating with you in a timely manner and being as responsive as possible to your issues and concerns. Find the best way to contact us.
The way we work with you
When working with residents, Council is committed to ensuring you experience a positive and fair result. Read more about the values you can expect.
Our values
Vision for Brisbane
The delivery of Council services is framed by a vision developed in partnership with the people of Brisbane. Learn more about Our Shared Vision, Living in Brisbane 2026, Council's long term community plan.
