Brisbane's Customer Charter

When you contact Brisbane City Council you can expect to be treated with honesty, fairness, sensitivity and dignity. This commitment to service is outlined in Brisbane's Customer Charter.

We have set out this commitment in the form of a Customer Charter to acknowledge:

• our commitment to you
• our shared vision Living in Brisbane 2026
• our values
• service standards
• the way we will work with you

What you can expect

You can expect us to:

• meet service standards to communicate with you in a timely manner
• deliver value services
• be clear and open in reporting decisions and actions
• consult on key decisions
• treat you with honesty, fairness, sensitivity and dignity
• deal with complaints fairly, promptly and professionally

For full details of our commitment to you, download Brisbane's Customer Charter (PDF - 524kb).

How you can help

You can help us by:

• treating our staff with courtesy and respect
• being open and honest in your dealings with us
• letting us know when things change, for example your address
• paying your bills on time
• providing feedback about our operations and services

Contact Council if you have feedback, an enquiry or service request about the Customer Charter.