Contact Council
You can contact Brisbane City Council online, by phone, mail, SMS and relay services or by visiting one of our branches. Contact us to report maintenance issues or problems, make a bin request, complaint or for other Council enquiries.
Online forms and services
Change address
Change address via eMove
Bins
Order bins for newly built houses
Order green waste or recycling bins
Report a missed or damaged bin
Animal registration
New registration
Renewal
Transfer ownership
Cancel registration
Planning and building
Have your say on development
Submit an application online
Expert help for complex applications
General planning advice
Fines
Dispute a fine
Pay a fine
Register
Early warning alert service
Interest in working for Council
Publications
Order a publication or brochure
Report a problem
Abandoned vehicle
Abandoned shopping trolleys
Barking dogs
Dead animals
Graffiti
Illegal parking
Illegal dumping/littering
Faulty street light via Energex
Report a maintenance issue
Bikeway
Footpath
Signs
Parks
Roads:
- potholes
- line marking
Stormwater drains
Trees growing into powerlines via Energex
Street trees
Water and sewerage via Urban Utilities
Make a booking
Park booking
Community hall booking
Feedback
Bus, ferry and CityCat feedback
Website feedback
Other feedback
Phone 07 3403 8888
Our Contact Centre is open 24 hours a day, 7 days a week.
We aim to answer your call within 20 seconds. This is the best contact method for urgent issues, such as traffic light problems, lost animals, dangerous dogs and public safety concerns.
We aim to provide a full response to both hard copy and online letters within 20 working days.
You can submit your letter online including attachments or you can mail it to:
Brisbane City Council
GPO Box 1434
Brisbane Qld 4001
Stay connected
Access our mobile enabled content
Connect with us on Facebook
Follow us on Twitter
Browse our images on Flickr
Watch our videos on YouTube
Relay and accessible services
If you are deaf, or have a hearing impairment or speech impairment, contact us through the:
- National Relay Service
- Speak and Listen users phone 1300 555 727 then ask for 07 3403 8888
- Internet relay users connect to the NRS then ask for 07 3403 8888
- Video Relay Service (VRS) - call Skype name: ace.vrs, then ask the video interpreter to phone 07 3403 8888
SMS/MMS
Report a problem that needs fixing in your street, local park or neighbourhood.
Take a photo and send details of the problem, including the location and your name to: 0429 2 FIX IT (0429 234 948).
We aim to acknowledge your message within two working days and provide a reference number.
Visit Council
Visit Council for rates and account payments, animal registrations, licence applications, local laws, compliance, permits and development applications.
Contact your Councillor
- contact the Lord Mayor
- contact your local Councillor
When you contact us we will respect and protect your personal information. For more details, read the privacy, copyright and disclaimer statements. You can also find out about our complaints management process.
