Technical application support

How do I change my password?

You can change your password in your profile screen. If you have forgotten your password, simply follow the instructions on the sign-in screen.

What if I don’t have an email address?

If you don't have an email address, you can create an account using any number of free services available such as Hotmail or Yahoo. If you have a Council email address but you don't want to use it, you can use your own personal email address.

I have completed the online application form and pressed 'Submit', but when I return I only have an option to 'Edit Profile' and 'Update' my resume. Why is this?

Once you've submitted your application online, you can only amend your personal details and update some profile information. You can amend your resume by attaching a new file.

I filled out an application form, but did not get a confirmation of application. How can I find out if it submitted?

When you submit your application, a confirmation screen will appear. Log in to your account and check your application status. It will read 'Incomplete' if not submitted correctly.

I am trying to create a login by entering my email address, but the system is telling me an account has already been found with this email address. What should I do?

If you get this message it means that the email address is already present within our database. If you have created a previous account with Council, but cannot remember your password, select 'Forgotten your Password' to log in again.