Disability services

Brisbane City Council provides disability services and facilities that make it easier for everyone to access the city's services.

Read about:

Auslan interpreter services

Brisbane residents who require an Auslan (Australian Sign Language) interpreter can make their views known to Council without bearing the cost of an interpretation service.

Council will organise and pay for the interpretation service, which is being delivered by Deaf Services Queensland on behalf of Sign Language Communications.

Book an Auslan interpreter

Residents can book an Auslan interpreter to:

  • participate in a Council-run event
  • discuss involved matters with a Council officer

To book an Auslan interpreter, use our online booking form or phone Council on 07 3403 8888. Allow three weeks to book a meeting, as interpreter availability cannot be guaranteed with short notice. 

Cancel an Auslan interpreter booking

To cancel an Auslan interpreter booking, use our online cancellation form or phone Council on 07 3403 8888. Council requires a minimum of three working days notice of the cancellation.

Braille trail

The Braille trail runs down both sides of the Queen Street Mall. Tiles with ridges indicate the direction of travel along the trail. Tiles with raised dots are used as warnings.

There are six cross over trails between the two main trails. The trail also now runs through Reddacliff Place between the Treasury Casino and Brisbane Square Building.

For more information contact Council.

Mobility Centre

The Mobility Centre provides mobility devices for free hire to use within the Brisbane Central Business District, Southbank Parklands and the Southbank Cultural Precinct. Wheelchairs, wheeled walkers and single prams can be hired for short and long periods, depending on availability.

The centre is located on the ground floor of Brisbane City Hall and is open:

  • Monday to Friday: 9am-5pm
  • Saturday and Sunday: 10am-5pm

To make a booking or for more information contact Council on 07 3027 5471.

Community halls

Council has community halls available for public hire that are accessible to people with mobility impairments.

Check the community halls list.

Libraries

Libraries provide a large range of accessible materials in alternate formats, including large print books and magazines, audio books and downloadable content that can be accessed via the online library catalogue, eLibCat.

Additionally, libraries provide the following facilities and services:

  • all public internet computers have an interface that includes an on-screen keyboard, narrator and magnifier
  • every library has access to a computer with ergonomic arms and adaptive peripherals, including BigKeys keyboards and ergonomic mice
  • many of Council's libraries have facilities for wheelchair access.
  • libraries offer a free home library service to Brisbane residents who are unable to visit a library because of frailty, disability or long term illness. For more information, please contact your local library or phone Council on 07 3403 8888

Parks

A mobility map has been created for Brisbane Botanic Gardens Mt Coot-tha. This map includes information on accessible toilets, buildings and telephones, pathway gradients and more.

Transport

Many buses, trains and ferries are designed for easy access and have various ways to help customers use public transport. Find out more by visiting the TransLink website.

Eligible Brisbane residents can apply for disability parking permits. Application forms for a disability parking permit are available from the Department of Transport and Main Roads Customer Service Centres, or by phoning them on 07 3253 4071.

Council also offers a Council Cabs service for residents who are mobility impaired.

For more information contact Council.

Waste collection

In-home bin collection service

Council can arrange for bin collection from within your property if:

  • you are infirm
  • you have a physical or sensory disability
  • no able-bodied person lives at your address

To apply for bin collection assistance phone Council on 07 3403 8888.

Good Neighbour Clean-up Scheme

The Good Neighbour Clean-up Scheme provides a voluntary refuse transport service for residents who are over 60 years of age or have a disability. 

Volunteers collect general waste items which are too large for the general refuse bin, and transport the waste free of charge to a Council Transfer Station. Find out more.

Website accessibility

Council wants as many people as practical to easily access and use the information and resources on this website.

Find out about our accessibility features