Queensland Urban Utilities (QUU) delivers water and wastewater services to customers in Brisbane, Ipswich, Lockyer Valley, Scenic Rim and Somerset.
Separate water and sewerage account
Brisbane ratepayers receive a water and wastewater account from QUU separate to their rate account.
Brisbane residents can contact Queensland Urban Utilities for enquiries about:
- water and sewerage charges
- burst mains, water and sewerage leaks
- pressure and leakage management
- water quality and treatment
- recycled water
- design and connections
- metered standpipes and fire hydrants
- trade waste
- Dial Before You Dig service
For faults or emergencies, phone QUU on 13 23 64. For general enquiries, phone QUU on 13 26 57.
Dial Before You Dig
QUU provides a Dial Before You Dig service. Building contractors, homeowners, landscapers, developers, farmers and tradespeople can access free plans of QUU water and sewerage infrastructure, related to a property address in the QUU service area.
For more information on the Dial Before You Dig service, visit the Queensland Urban Utilities website.
A network of pipes, pumps and wastewater treatment plants are used for the transport and treatment of sewerage in Brisbane. This system is operated and maintained by QUU.
Sewerage has the potential to overflow from the network at various times. In wet weather, an overflow is usually the result of a large amount of stormwater entering the system which is above what the capacity of the sewer network can handle. Pumping stations and treatment plants are designed to overflow in certain situations to prevent raw sewerage backing up into houses.
In dry weather, an overflow may be due to a blockage, damage to pipes, or a power system failure of a pumping station pump.
Overflows can result in untreated sewerage directly entering the waterways.
What to do if you notice a sewer overflow
QUU manages and maintains the sewer network. If you notice sewerage leaking or overflowing from QUU's network of pipes, contact them immediately on 13 23 64 (24 hours a day). QUU are responsible to clean up the overflow.
If the sewerage leak is on your property, immediately call a licensed plumber. Homeowners or plumbers requiring general advice can call QUU on 13 26 57 between 7am and 7pm weekdays.
Avoid contact with raw sewerage. If you have any health concerns about contact with sewerage, phone 13 HEALTH (13 43 25 84) for advice.
For more information visit the Queensland urban Utilities website.
Notification of sewer overflows
As part of their licence conditions, QUU will notify Brisbane City Council when a sewer overflow spills onto Council land or waterway. QUU is responsible to clean up the overflow.
In the event of a sewer overflow
Residents are advised to avoid any waterway where there has been a sewer overflow.
Contact QUU on the 24 hour faults and emergency number 13 23 64 if you have any questions regarding the removal of the hazard from the area.
Price Mitigation Plan
The South-East Queensland Water (Distribution and Retail Restructuring) Act 2009 requires Brisbane City Council to prepare and adopt a written Price Mitigation Plan outlining how Council will mitigate the impact of water and wastewater charges on customers after 30 June 2013.
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To find out more, please see the Price Mitigation Plan (PDF - 754kb).