Council's complaints process

People are sometimes unaware that their activities are causing a nuisance. Brisbane City Council encourages all residents and business operators to talk to their neighbours about nuisance problems before making a complaint.

Steps in the process

  1. Council writes to all involved parties about the issue and provides copies of relevant fact sheets.
  2. The parties are encouraged to discuss the problem and seek a possible solution.
  3. If the resident or business operator takes no action to solve the problem, and a second complaint is made, a notice is normally issued to warn them about the potential fine for causing the nuisance.
  4. If the resident still takes no action, a fine may be issued.
  5. Council Officers may issue on-the-spot fines after they investigate complaints. In the case of noise complaints, they may conduct noise monitoring from the complainant's premises.

Noise complaints

Check the list of noise complaints not handled by Council before you make a complaint.

Non-nuisance complaints

Some complaints investigated by Council, and specifically those relating to impacts on the natural environment, are not managed through the above process and can result in the issuing of on-the-spot fines, prosecution and court penalties. These complaints include:

Lodging a complaint

If your complaint is handled by Council, you will need to provide:

  • your name, address and phone number - this information is kept confidential
  • nuisance description - the date, time and source address

To make a complaint: