Contact Council

You can contact Brisbane City Council:

  • online
  • by phone, mail, SMS and relay services
  • by visiting one of our Regional Business Centres.

Contact us to report maintenance issues or problems, make a bin request or complaint, or for other Council enquiries.

Please be aware we may need to collect your personal information to complete your request and to help us improve our service delivery to you. We will deal with all personal information we collect in accordance with Council's Privacy Policy.

Eyes in the suburbs

Brisbane City Council is working towards a cleaner and greener city through the Eyes in the Suburbs promotion, offering residents the opportunity to win one of ten cash prizes of $100 each month when they report issues and maintenance matters throughout the Brisbane area.

Popular forms and services

If you cannot find what you are looking for, use our search function.

Phone Council

Residents

Our Contact Centre is open 24 hours a day, seven days a week on 07 3403 8888.

We aim to answer your call within 20 seconds. This is the best contact method for urgent issues, such as traffic light problems, lost animals, dangerous dogs, lost property and public safety concerns.

Business

Council has a dedicated 24 hour a day, seven day-a-week hotline to support business in Brisbane. Businesses can access information on a range of Council topics including licensing, development applications, business opportunities and procurement. Phone 133 BNE (133 263).

Visit Council

Visit Council for rates and account payments, animal registrations, licence applications, local laws, compliance, permits and development applications.

Mail

We aim to provide a full response to letters within 20 working days.

You can mail your letter to:

Brisbane City Council
GPO Box 1434
Brisbane Qld 4001

Email

You can email Council for any general enquiries, general complaints, or feedback. If you request a Council service, within 3-5 days we will provide you with a reference number and details of your request. If your request is complex or requires investigation, your email will be forwarded to the relevant business area to provide you with a written response within 30 days.

SMS/MMS

Use your mobile device to report a problem that needs fixing in your street, local park or neighbourhood.

Take a photo and send details of the problem, including the location and your name to: 0429 2 FIX IT (0429 234 948).

We aim to acknowledge your message within two working days and provide a reference number.

Large file size

Large image files (over 1Mb) are not guaranteed delivery by mobile network carriers as an SMS/MMS. If you choose to send an image via SMS/MMS, use another contact channel if your message is not acknowledged within two working days. If the issue is urgent or presents a public safety concern, phone Council on 07 3403 8888.

Relay and accessible services

If you have a hearing impairment or speech impairment, contact us on your preferred relay call option through the National Relay Service.

Complaints

Council has a complaints management policy to ensure we deal with all complaints in a fair and efficient manner. Find more information about the complaint management process.

Last updated: 22 November 2021