Receive your rates notice by email frequently asked questions
How do I sign up to receive my rates notice by email?
Registering to receive your rates notice by email is simple. Find out how to register to receive your rates notice by email.
Will I still receive a paper bill?
When you register for email delivery you will no longer receive quarterly paper rates notices in the mail.
It is important to keep your postal address current with Council as other communications regarding your rates account (e.g. reminder notices and adjusted bills) will continue to be delivered by post.
What do I do if I can't view my attached rates notice?
If you are unable to view the attached PDF rates notice, you may need to update your version of Adobe Reader or Acrobat to the latest version.
Do I need to keep my postal address up to date?
Yes. If Council receives an electronic ‘delivery failure’ notification from your email address, a paper rates notice will be sent to your mailing address. So it is important to keep your mailing address current with Council. To update your postal address use the change your address form.
Can I reply to the rates notice email?
Replies to rates notice emails will not be read or actioned as the email account is for outbound email only.
You can ask questions about your rate notice by:
How can I change my email address or mobile phone number?
To change your email address or mobile phone number for SMS reminders, complete the online form.
How do I cancel email delivery?
You can cancel email delivery of your rates notice at any time by submitting the online form.
Depending on the rating cycle you may receive one final rates notice by email before changing back to paper rates notices.
If you have any concerns relating to your billing cycle, phone Council on 07 3403 8888.
What if there is more than one owner of my property?
Only one email will be sent to the nominated owner of the property.
If there is more than one owner of the property and more than one owner registers, Council will contact the registered owners and confirm which owner is to receive the rates notice by email.
You are responsible for advising any other person who currently receives paper rates notices for your property that they will no longer receive paper notices as a result of your request. Council will not provide this notification.
For more information on receiving your rates notice by email you can phone Council on 07 3403 8888.