Right to Information (RTI)
Accessing Council information
An application may be made under the RTI Act 2009 or IP Act 2009 for access to information and CCTV footage held by Council. There are separate processes for:
- Government organisations requesting Traffic CCTV footage
- requesting footage from Council's 'City Safe' CCTV camera that operate in and around the City Botanic Gardens, Queen Street and Fortitude Valley malls.
Before entering the application process, check whether the information required is accessible via administrative or other means (e.g. through Council’s publication scheme). If so, an application under the RTI Act 2009 or IP Act 2009 should not be lodged.
To check if information is already accessible, you can:
- view the list of the publication scheme
- use the search function on Council's website
- view the list of published datasets on Council's open data website
- phone Council on 07 3403 8888.
Applications under the RTI Act 2009 and IP Act 2009 are made by completing the Information Access Application form, providing certain types of information and paying application fees as outlined below:
|Application under RTI Act 2009||Application under IP Act 2009|
|Application fee||$48 (from 1 July 2017)||No application fee|
|Processing charge (where total processing time exceeds 5 hours)||$7.45 per 15 minutes or part thereof, for the total time spent (from 1 July 2017)||No processing charge|
|Photocopying charge||$0.25 per B&W A4 page (from 1 July 2016)||No photocopying charge|
|Complete the Right to Information and Information Privacy Access Application (PDF - 172kb).|
|Additional information required||If applying for documents which contain your personal information, a copy of proof of identification (e.g. driver's licence, passport) will be required.|
Lodging an application
Applications can be lodged:
- in person at a Regional Business Centre
- by mail to RTI and IP Officer, Brisbane City Council
GPO Box 1434
Brisbane Qld 4001
- by email to the RTI and IP Officer
- by fax: 07 3334 0043
Applications will be processed within 25 working days, unless an extension is required.
If you are dissatisfied with the RTI and IP Officer’s decision, you can apply for an internal review conducted by a different officer within Council, or an external review by the Office of the Information Commissioner.
Council does not have an electronic system for application payment unless you use the online application form. If you email or fax the completed application form, you will need to complete the separate credit card authorisation form, or a Council officer will contact you to arrange payment of the relevant fee.
Applicants are encouraged to contact the RTI and IP team at an early stage to discuss their information requirements or if they wish to amend personal information held by Council.
For more information, phone Council on 07 3403 8888.
The documents available from the lists below may be accessed and downloaded free of charge. Copies may also be obtained from a Regional Business Centre. There may be a small charge for this service.
- contact Council
- election information
- councillors and wards
- complaints (including unavailability of information listed in the Publication Scheme)
- laws and permits
- news and publications
- Brisbane’s Customer Charter
- Your City Your Say newsletter
- lodgements and applications
- Council businesses
- Council budget 2016-17
- annual report and financial statements
- quarterly financial report
- fees and charges
- tendering to Council
How Council makes decisions
- Council meetings, minutes and committees
- Council consultations
- have your say on building and development
- interactive flood awareness maps
- technical documents
- Council has various areas that collect, use, store and utilise personal information as required and as authorised by law.
- Personal information is collected only when required to provide a service or to administer a responsibility.
- The personal information collected varies according to the types of transactions a person conducts with Council and the services provided by Council. These are wide-ranging and numerous. Some of the most common include animal registration, rates, parking, licencing, building approvals, food business approvals, waste management, immunisation, libraries, public transport and safety cameras, each of which requires collection of personal information as appropriate to the function.
- All personal information is collected in accordance with the Information Privacy Act 2009 and in compliance with the 11 Information Privacy Principles listed in Schedule 3 of the Information Privacy Act 2009.
- Your personal information will not be disclosed to any other person or agency unless you have given your permission to do so or Council is required or permitted by law to do so.
- The personal information that is collected is stored securely and protected against loss, unauthorised use, disclosure and misuse.
- For more information on personal information holdings, you can read privacy, copyright, disclaimer.
- privacy statement
- Code of Conduct
- Community Engagement Policy
- Public Interest Disclosure Procedure (Word - 111kb)
If you are unable to find what you are looking for in the lists above, use the search function on Council's website.
If you need to access a document in a different format, you can phone Council on 3403 8888. If you need an interpreter to speak with Council, phone the Translating and Interpreting Service on 13 14 50 and ask to be connected to Council on 07 3403 8888.