Good Neighbour Clean-up Scheme

The Good Neighbour Clean-up Scheme helps Brisbane's most vulnerable and elderly residents to remove unwanted goods from their homes. The scheme connects these residents with a free large item waste transport service that will collect items from the resident's kerbside at a scheduled time. The service was originally introduced as a volunteer scheme but now utilises local contractors to pick up bulky items to assist eligible residents to dispose of their unwanted household items.

Before you assess your eligibility for the scheme, consider if your items can be donated or recycled at Brisbane City Council's resource recovery centres with the help of family or friends. Alternatively, consider whether the items can be placed in your recycling bin at home (e.g. cardboard boxes and packaging). You could also consider selling or giving away items that are still in good condition.


To be eligible, applicants must be:

(a) over 60 years of age and frail; and/or
(b) have a disability (no age restrictions apply for people with a disability).

Applicants must also:

  • live in the Brisbane City Council area
  • have no family, neighbours or friends who can assist, and have no access to alternative support in the home
  • not have received a collection under this service in the last 12 months.

Unacceptable items

 The following items will not be collected by the service:

  • bricks, concrete, dirt and stones
  • car parts, tyres and batteries
  • commercial builders waste
  • garden waste
  • gas bottles
  • glass and mirrors
  • household waste and recycling that could be disposed of in a household rubbish or recyling bin
  • linoleum and fibro sheeting potentially containing asbestos
  • liquid and household hazardous waste (e.g. asbestos, paint, chemicals, oils).

Acceptable items

The following items will be collected by the service:

  • bath and laundry tubs
  • bikes and sporting equipment
  • carpet and rugs
  • electronic waste
  • furniture
  • mattresses
  • small household appliances
  • whitegoods
  • wood products.

Book a collection

Eligible residents can provide their details to Council and receive a call back within seven days to provide an update on the service request and to confirm the types of items to be disposed of.

To make a collection request, phone Council on 07 3403 8888.

Collection point

Once your collection is scheduled, items can be placed out on your kerbside for collection. They will not be collected from inside your property boundary or home. 

If your eligible for the scheme, items should not be placed on the kerbside before you have received confirmation from Council of your collection day.

Other options

If you are not eligible to be part of the Good Neighbour Clean-up Scheme, there are other options for you to dispose of large household items.

Donate items to a local charity

If you have unwanted items in good condition, donate them to a charity in your local area. Some Brisbane charities including Lifeline and the Salvation Army offer a free pick-up service for pre-loved furniture.

Resource recovery centres

Recyclable items or items in good condition can be disposed of at any of Council’s four resource recovery centres free of charge. Items still in usable condition can be donated at the centre to Council tip shops. The tip shops are operated by Endeavour Foundation to help people with disabilities and are located at Acacia Ridge and Geebung.

Support local businesses

Support local businesses that offer removal of furniture, white goods, appliances, mattresses and household rubbish such as:

Waste vouchers

For the first time, Council is expanding free waste vouchers to renters, which means all Brisbane residents can take their household or green waste to any of Council’s four resource recovery centres for free. Households will receive the new waste vouchers by 31 July.

Last updated: 25 August 2020