Brisbane Access and Inclusion Plan 2012 - 2017 online

Table of contents

1. Pedestrian mobility and transport

1.1 Walking, wheeling and driving safely around Brisbane

1.2 Catching public transport

2. Planning, development and infrastructure

2.1 Being actively engaged in planning an accessible city

2.2 Enjoying a well-designed built environment

2.3 Appreciating the benefits of civic infrastructure

3. Public buildings, venues and outdoor spaces

3.1 Public buildings that make you feel welcome

3.2 People friendly public spaces

3.3 Local meeting places where you can connect with your community

3.4 Parks and natural areas where you enjoy the great outdoors

4.Vibrant, informed and caring communities

4.1 Experiencing the support of inclusive, safe and diverse communities

4.2 Enjoying Brisbane's vibrant arts and culture scene

4.3 Staying active and healthy

4.4 Using libraries for lifelong learning

4.5 Adopting a more sustainable lifestyle

5. Your Council, working with you

5.1 Being an active citizen in an inclusive democracy

5.2 Having a say on the work we do that matters to you

5.3 Communicating and doing business with us

5.4 Understanding how local laws, rules and procedures relate to you

5.5 Keeping Brisbane clean, recycling waste and breathing clean air

5.6 Working in a disability confident organisation

5.7 Knowing your rates are paying for accessible services

Acknowledgement of Traditional Owners

Council acknowledges the Traditional Custodians of the land and their unique relationship with their ancestral country. We pay respect to all Aboriginal and Torres Strait Islander Elders of Brisbane, and recognise their strength and wisdom.

Lord Mayor's introduction

I am proud to present the Brisbane Access and Inclusion Plan 2012-2017. This plan is about universal access and inclusion so that everyone can use public facilities, participate in Brisbane City Council programs and receive full benefits from our local government services. It is also about boldly confronting some myths about disability. The reality is that more than 18% of us have some form of disability and most of us will have some form of impairment at some point in our lives.

As Australia's Disability Discrimination Commissioner, Graeme Innes, says so well, disability is not so much about an individual's particular impairment. It is primarily about “the interaction between a person's impairment and social environments, systems, structures and attitudes which are too often disabling and excluding in their effect, instead of being enabling and inclusive”.

Council is well known for its innovation in providing facilities, programs and services that are accessible and inclusive. Highlights include:

  • Australia's first Braille trail in Queen Street Mall
  • Prime Minister's award for our Reasonable Adjustments Policy in employment
  • accessible CityCat and bus fleet ahead of targets in national standards
  • accessible swimming pools and change facilities
  • excellence in customer service through the Contact Centre

This proud record comes from a ‘can do' organisational culture. Council rarely does the minimum required, and we will continue to lead the way with key initiatives such as:

  • proactive auditing and access improvements for Brisbane's public buildings
  • web accessibility and online customer interface
  • designing inclusive play experiences in Council parks
  • conducting a feasibility study into a Brisbane Mobility Centre

In presenting this plan, I would like to acknowledge members of the Access Brisbane Reference Group who provided feedback on the draft plan and advised on our community consultation process. They are some of Brisbane's most experienced community advocates and I am thankful for their contribution.

This Brisbane Access and Inclusion Plan 2012-2017 is ambitious but it is also focused on our local government role and responsibilities and what we can realistically achieve in a resource-constrained environment over the next five years.


Lord Mayor Graham Quirk

Graham Quirk

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Last updated:30 April 2019