Community Housing Partnership Project - expression of interest guidelines | Brisbane City Council

Community Housing Partnership Project - expression of interest guidelines

All registered social housing providers are invited to submit an Expression of Interest (EOI) application to manage Brisbane City Council properties for the purpose of providing crisis and transitional housing for disadvantaged people in Brisbane, under the Community Housing Partnership Project.

Applications for the EOI are now open and will close at midnight on Monday 10 December 2018.

About the Community Housing Partnership Project

The Community Housing Partnership Project's (CHPP) primary purpose is to provide crisis and transitional housing to people experiencing homelessness and those that are at risk of homelessness in Brisbane.

CHPP achieves this by utilising properties that are either resumed or held by Council for future infrastructure works, and transfers the management of these properties to eligible CHPP housing providers.

Since the inception of CHPP in 2003, tenancies have included homeless rough sleepers, people with disabilities, women and children escaping domestic and family violence and Aboriginal and Torres Strait Islander people.

How to become a CHPP housing provider

Council provides an opportunity for social housing providers across Brisbane to apply to be a CHPP housing provider through an EOI.

Social housing providers, interested in being a CHPP housing provider, are invited to submit an EOI application to lease a CHPP property or properties from Council for the 2019-2021 period.

To be eligible as a CHPP housing provider, organisations must be a registered provider under the National Regulatory System for Community Housing (as required by the Department of Housing and Public Works) or an Ancillary provider receiving funding to provide Specialist Homelessness Services (SHS).

CHPP housing provider responsibilities

The CHPP housing provider will be responsible for:

  • tenancy management and support
  • property management
  • attending four (4) housing provider network meetings a year
  • meeting all reporting requirements
  • ensuring rent levels are affordable and in line with Department of Housing and Public Works Community Housing Rent Policy
  • rates and water charges
  • public liability insurance for a minimum amount of $20,000,000
  • administration costs (e.g. proportional costs for electricity, telephone and fuel)
  • wages that are directly related to property and tenancy management costs
  • other support costs as required.

Tenancy management and support

The CHPP housing provider will be responsible for ensuring that tenants are offered appropriate ongoing support during their tenancies and transition to longer term accommodation.

This includes undertaking initial tenant assessments and developing tailored support and transition plans to ensure tenants are provided with the necessary assistance during their tenancies.

It is expected that any surplus funds generated through access to these properties will also be used for tenancy support and property management. The use of such funds must in the first instance be negotiated with Council.

Property management

The CHPP housing provider will be responsible for:

  • regular maintenance of the property or properties (as detailed below)
  • replacing all fixtures and fittings that have been damaged by occupants and/or through housing tenant or provider neglect.

Council will replace or upgrade fixtures and fittings that have been well maintained but have become unserviceable through regular use.

CHPP housing provider's responsibilities for general and responsive maintenance Council's responsibilities for structural maintenance and replacement

Fencing and gates:

  • Damaged, missing wire, palings, metal sheeting etc.
  • Gate operation, hinges, catches and fittings.

Fencing and gates:

  • Full replacement greater than one panel of a section or perimeter.

Yard maintenance:

  • Fill holes in yard.
  • Mow grass/lawn.
  • Weed gardens, prune shrubs.
  • Trim trees (In accordance with Natural Asset Local Laws).

Yard maintenance:

  • Removal of large trees.

Clothes line:

  • Oil, repair mechanism
  • Wires, arms, fittings.
  • Maintain in good working order.

Clothes line:

  • Full replacement if structurally unsafe or unusable.

Sub-floor - stumps, foundation:

  • Missing, broken, rotten, damaged, battening, linings between stumps.
  • Breached ant barriers.

Sub-floor - stumps, foundation:

  • Damage caused by soil subsidence, movement, tree roots, etc.
  • Asbestos removal of linings between stumps.

Stairs, ramps, handrails, patios, porches:

  • Broken, rotted, loose, damaged treads, boards, rails, posts.

Stairs, ramps, handrails, patios, porches:

  • Full replacement if structurally unsafe or unusable.

External cladding, soffit linings:

  • Damage to sheeting, linings.
  • Loose materials, mouldings, etc.

External cladding, soffit linings:

  • Full replacement.
  • Damage sustained by soil subsidence, movement, tree roots, etc.
  • Asbestos removal and full replacement.

Roof, gutter and downpipe:

  • Cleaning of roof gutters.

Roof, gutter and downpipe:

  • Full replacement of loose, leaking, damaged, sheeting, capping, flashing, gutters, downpipes.

Plumbing and drainage:

  • Dripping taps, faulty spouts.
  • Leaks to water heater.
  • Leaking waste pipes to fixtures.
  • Leaking toilet cistern, flushing problem.
  • Loose toilet pan, cracked-broken lid.

Plumbing and drainage:

  • Full replacement of water and waste water pipe work.
  • Clear and repair blocked sewer/storm water drains caused by tree roots.
  • Full replacement of toilet pan and cistern.
  • Upgrade from single flush to dual flush.

Doors and windows:

  • Broken glass, reglazing.
  • Faulty locks, hinges and fittings.
  • Lost, broken keys.
  • Jammed, hard to open-close.
  • Damaged surfaces.

Doors and windows:

  • Full replacement.

Wall, ceiling linings:

  • Damage to surfaces.
  • Loose linings, mouldings.
  • Curtain rod brackets.

NOTE: Before sanding walls or ceiling contact Council to ensure there is no asbestos.

Wall, ceiling linings:

  • Full replacement if structurally unsafe or unusable.

Cupboards - kitchen and others:

  • Operation of doors, hinges, catches, fittings.
  • Damaged surfaces.

Cupboards - kitchen and others:

  • Full replacement at the end of serviceable life.

Fixtures, appliances:

  • Chips, damaged surfaces.
  • Plugs.
  • Faulty stove hotplates, oven, griller elements, burners or thermostat.
  • Faulty water heater element, thermostat.
  • Faulty exhaust fan, range hood.

Fixtures, appliances:

Full replacement at the end of serviceable life of:

  • bath tub and associated wet area linings
  • hand basin, vanity
  • laundry wash tub
  • water heater
  • stove.

Electrical:

  • Faulty, broken switch plates.
  • Light globes and fittings.
  • Faulty circuit breaker, fuse.
  • Faulty safety switch.
  • Damage to any of the installation.

Electrical:

  • Switch board upgrade.
  • Upgrade of full electrical wiring installation.

Fire safety equipment and installation:

  • Test and clean smoke alarms monthly (by vacuuming or dusting).
  • Replace any flat or nearly flat batteries as required.

Fire safety equipment and installation:

  • Half yearly RCD and smoke alarm testing by qualified technician.
  • Replacement of existing hard-wired alarms with photoelectric smoke alarms.

Painting - external, internal:

  • Part - rooms.
  • Damage to be touched up/repainted.

NOTE: Before sanding walls contact Council to ensure there is no asbestos.

Painting - external, internal:

  • Full repaint.

Screens - insect, security:

  • Damaged, missing screens.
  • Faulty locks, fittings.
  • Lost, missing keys.

Screens - insect, security:

  • Not applicable.

Termite prevention:

  • Annual inspection.

Termite prevention:

  • Not applicable.

Termite treatment:

  • Not applicable.

Termite treatment:

  • As required.

Pest control:

  • Cockroaches, spiders, ants.
  • Annual inspection and treatment.

Pest control:

  • Not applicable.

Tenant damage, organisation neglect:

  • All damage and neglect resulting in property damage or disrepair.

Tenant damage, organisation neglect.

  • Not applicable.
   

Reporting requirements

The successful applicant will be required to record and report the following information to Council quarterly or when requested:

  • current tenancy figures (this includes the number of people and duration of stay)
  • target groups assisted
  • demographic information relating to tenants
  • vacancy rates
  • property and asset maintenance plan
  • property maintenance undertaken (description and costs incurred)
  • type and level of support provided to tenants
  • housing outcomes achieved
  • other housing provider or tenant information when required.

Rental rates

Council owned properties are made available to CHPP housing providers at a peppercorn rental rate of $1 per annum.

The CHPP housing provider will be responsible for setting a rent policy in regard to the tenants accessing the accommodation.

Rent levels must be affordable for the tenants. The Department of Housing and Public Works, Community Housing Rent Policy for social housing providers should be used as a guide for rent setting. The Community Housing Rent Calculator should also be used for calculating rents.

The rent levels set in the policy should be regarded as the uppermost limit.

Lease agreement

The property is secured by way of a management agreement (lease) between Council and the social housing provider organisation. Management agreement renewal will be subject to satisfactory management of the property according to the management agreement.

Council will reserve the right to cease the lease arrangements should the property or tenancy management be deemed unsatisfactory.

Matching of properties to providers

Successful organisations will be placed in a CHPP preferred provider pool, ready for matching with properties as they become available.

Matching of properties to providers will be based on the following two categories:

  1. Crisis accommodation: A small proportion of properties will be designated to accommodation people who are in crisis and in need of immediate accommodation (e.g. people escaping domestic and family violence). These properties will be matched to housing providers that demonstrate experience in dealing with crisis accommodation and have well established partnership agreements with support agencies that have a history of dealing with people in crisis.
  2. Transitional accommodation: A proportion of properties will be designated to accommodate people that have transitioned from crisis and/or high needs accommodation and whose support needs are now less intensive. These housing providers will be required to have partnerships with support agencies experienced in supporting people into longer term and sustainable accommodation. 

How applications are assessed

Criteria Percentage
Demonstrated experience managing tenancies for people eligible for social housing, including partnerships with support agencies. 30%
Evidence of the assessment process for potential tenants and development of support plans. 25%
Evidence of experience supporting tenants transitioning to longer term and sustainable accommodation. 25%
Demonstrated experience with property management and management of responsive maintenance on properties. 20%

Application process

All applications are submitted online.

The online application system allows you to save, develop and print out your application before you submit it.

Feedback

Unsuccessful applicants will be provided with feedback on request.

More information

For more information, you can:

12 November 2018