Return to the Brisbane Access and Inclusion page.
Table of contents
- Lord Mayor's introduction
- Executive summary
- Our shared vision for Brisbane
- A profile of people who benefit from better access and inclusion in Brisbane
- Council's history of access and inclusion initiatives
- Reflection on Council's changing approach to access and inclusion
- How this plan was developed
- Implementation, monitoring and reporting
- An innovative local government role
Our vision is that Brisbane will be Australia's most sustainable city. Council's role is to show leadership and engage residents and businesses in practical and affordable actions to measurably reduce environmental impacts at an individual, household, neighbourhood, city-wide and regional level.
We work in partnership with the Commonwealth and Queensland governments, schools, businesses and community groups across the city on a range of environmental sustainability programs including:
- Green Heart Homes, Green Heart Schools and Green Heart Community
- Cityswitch Green Office program
- Green Heart displays and events
- EzyGreen energy reduction program
Where we are
Our environmental sustainability program provides information, events and advice which we are working to make more accessible and inclusive:
- our environment web pages are predominantly text and link-based with a facility to increase font size
- for printed material, our designers are instructed to follow accessibility standards for fonts, colours and layout. However, we recognise that some of our key documents have been creatively designed to give an ‘organic' look and feel, and we have not always used designs, colours and fonts that are easy to read
- all new PDFs of our publications are tagged and in HTML format for ease of access by screen readers. They are also at low resolution for quick download and printing. However, we are circulating some older documents as PDFs that have not been tagged for screen reader access
- often our events include an official opening by the Lord Mayor, Chairman or Councillor and keynote speeches or talks on particular topics. We are keen to make these accessible to everyone and when events are by invitation or require a response, requests for auditory or visual assistance will be encouraged on the invitation
- we make sure we provide sufficient space for movement of prams and wheelchairs when setting up our large sustainability stands and displays. Our staff are aware of diverse community needs when they invite people to engage and interact
- while the interpretive signs on our stands are always in large print on a white background, our displays do not specifically make provision for people with low vision
Where we want to be
We want Brisbane residents and visitors to be inspired to work with us to make Brisbane a sustainable city, reducing the city's carbon footprint, reducing waste, preventing pollution, protecting our wealth of biodiversity and keeping the streets and roadways clean and litter free.
- Design and publish printed information materials on sustainability which consistently incorporate accessibility design guidelines.
- Adhere to Web Content Accessibility Guidelines (WCAG 2.0) for readability of our web pages including balance of text and design, and provide HTML or Word formats as well as tagged PDFs for documents that are accessed online.
- Develop guidelines for accessible and inclusive public events, workshops and school visits. This will include a phone call or RSVP to identify the support required by participants which may include ramp access to the stage, designated seating areas, clear signage, accessible information, inclusive presentations, real-time captioning, Auslan interpreters, provision for companion animals, and/or support with wayfinding.
- Provide an audio loop when speeches are being delivered or talks given over a public address system.
- Promote our green events to key stakeholder groups through more inclusive media channels, and advertise that Auslan interpreters (as appropriate) will be available at our events.
Existing actions that will continue
Cultivating Community Gardens Grants
We will continue to fund local groups to establish, develop and maintain community gardens on Council owned and other land to bring diverse groups (such as seniors, young people, people with a disability, people from culturally and linguistically diverse backgrounds and people from Aboriginal and Torres Strait Islander backgrounds) together to make Brisbane more sustainable.
New initiatives or extensions
- Provision of Auslan interpreters at Green Heart events. We will use the Auslan interpreter service (action 5.3.7) when major keynote speeches are being delivered or talks given, particularly when the Lord Mayor or a Councillor is making a keynote speech, launching an event or honouring community members.
- Hearing loops at major Green Heart events. We will provide a well-signed audio loop area (minimum of 10% of area) when we are using a public address system at public events.
- Access and inclusion guidelines for Green Events. We will develop accessibility guidelines to incorporate into our Green Events guidelines and provide copies to our major event organisers as well as Natural Environment and Sustainability staff.
- Easy-to-read publications. We will ensure our publications, while maintaining our ‘Eden-style' approach, also incorporate accessible design standards including standards for fonts, colours and layout and a variety of contact methods (such as web, Contact Centre, mail, interpreter).
- Green Heart Schools and Green Heart Community. When organising visits to schools and community groups, we will aim to establish the specific access needs a particular group may have prior to our visit to ensure we bring accessible resources and make inclusive presentations.
- Event promotion through inclusive media channels. We will promote the accessibility of our sustainability events through Council and community networks, community radio, Vision Australia Radio and the Vision Australia events website, Deaf Services Queensland, and recorded information on Council's Contact Centre ‘on hold' messages. We will advertise when Auslan interpreters and audio loops (as appropriate) will be available at our events. We will develop a contact list using Council's Redcoal platform for text (SMS) messaging to residents who are Deaf or have hearing loss.