5.2 Having a say on the work we do that matters to you | Brisbane City Council

5.2 Having a say on the work we do that matters to you

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Table of contents

1. Pedestrian mobility and transport

1.1 Walking, wheeling and driving safely around Brisbane

1.2 Catching public transport

2. Planning, development and infrastructure

2.1 Being actively engaged in planning an accessible city

2.2 Enjoying a well-designed built environment

2.3 Appreciating the benefits of civic infrastructure

3. Public buildings, venues and outdoor spaces

3.1 Public buildings that make you feel welcome

3.2 People friendly public spaces

3.3 Local meeting places where you can connect with your community

3.4 Parks and natural areas where you enjoy the great outdoors

4.Vibrant, informed and caring communities

4.1 Experiencing the support of inclusive, safe and diverse communities

4.2 Enjoying Brisbane's vibrant arts and culture scene

4.3 Staying active and healthy

4.4 Using libraries for lifelong learning

4.5 Adopting a more sustainable lifestyle

5. Your Council, working with you

5.1 Being an active citizen in an inclusive democracy

5.2 Having a say on the work we do that matters to you

5.3 Communicating and doing business with us

5.4 Understanding how local laws, rules and procedures relate to you

5.5 Keeping Brisbane clean, recycling waste and breathing clean air

5.6 Working in a disability confident organisation

5.7 Knowing your rates are paying for accessible services

Community engagement is an integral part of Council business that varies according to the project and may involve the following:

  • providing clear and relevant information to the community
  • seeking input, feedback and information from the community about Council directions and initiatives
  • actively encouraging participation from a cross-section of the affected community
  • providing prompt and comprehensive feedback to the community on the views expressed, decisions made and the reasons for those decisions

Council's Community Engagement Centre of Excellence was established in 2005 to help ensure residents can actively and meaningfully participate in decisions that affect their lives and the future of Brisbane, feeling confident in having their say.

Where we are

Council's community engagement programs are implemented with the support of the Centre of Excellence and we have achieved greater access and inclusion in recent years through several initiatives.

  • many staff from across the organisation have undertaken accredited training using International Association for Public Participation (IAP2) programs and materials which encourage accessible and inclusive community engagement processes
  • we use World Wide Web Consortium (W3C) compliant online tools that provide people with the opportunity to participate in decision-making processes including online surveys that are clear, effective and accessible for diverse communities
  • our use of multimedia and online tools moves us beyond consultation on documents and enables participation by people with low vision, people who are housebound and individuals who would prefer to have a say on their own terms, in their own time, and in the comfort of their home
  • our Community Engagement Policy and Guidelines provide a tool for Council employees and external consultants to use when engaging the community and recognise the importance of including everyone in the community engagement process. However, we would like to include more specific tools for enhancing access and inclusion and provide templates and case studies that demonstrate good practice

Where we want to be

We want all residents to actively and meaningfully participate in decisions that affect their lives and the future of Brisbane, feeling confident in having their say and valued in the process.

Our objectives

  1. Promote opportunities to have a say through communication channels that will reach people who are typically difficult to reach in engagement processes.
  2. Develop guidelines and resource materials for enhancing access and inclusion in engagement processes.

Existing actions that will continue

Accessible engagement activities, materials and techniques

We will continue to use accessible venues for consultation with residents, tailor our activities to minimise obstacles to participation, and use materials and techniques that enhance the participation of all community members.

Online engagement tools and forums

We will continue to use World Wide Web Consortium (W3C) compliant online tools that give everyone an opportunity to participate in decision-making processes.

Your City Your Say newsletter in alternative media formats

We will continue to produce the quarterly Your City Your Say newsletter on CD-ROM and make tagged PDFs available on the corporate website. We will also continue to use accessible font, colour and other design elements for the printed version of the newsletter.

New initiatives or extensions

  1. Opening up communication channels. We will outreach to key community groups and organisations and establish communication channels that their members experience as inclusive.
  2. Tools for enhancing access and inclusion in engagement processes. We will develop tools for enhancing access and inclusion in engagement processes including workshop materials, templates and workshop plans that can be used by work units across the organisation.
  3. Training for enhancing access and inclusion in engagement processes. We will develop and run a short workshop for project officers and facilitators to build skills and awareness in accessible engagement techniques and materials to build upon our existing IAP2 framework and training.
  4. Showcasing good practice in inclusive engagement. We will include good practice examples of inclusive engagement at the Community Engagement Centre of Excellence's regular showcases.
  5. Highlighting access and inclusion in Council strategic documents. We will highlight access and inclusion in Council's strategic documents e.g. the corporate plan and annual report, and will give it an appropriate level of priority when we review the Brisbane Vision.

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03 November 2014