Water supply and sewerage

Queensland Urban Utilities (QUU) delivers water and wastewater services to customers in Brisbane, Ipswich, Lockyer Valley, Scenic Rim and Somerset.

Separate water and sewerage account

Brisbane ratepayers receive a water and wastewater account from QUU separate to their rate account.

Enquiries

Brisbane residents can contact Queensland Urban Utilities for enquiries about:

  • water and sewerage charges
  • burst mains, water and sewage leaks
  • pressure and leakage management
  • water quality and treatment
  • recycled water
  • design and connections
  • metered standpipes and fire hydrants
  • trade waste
  • Dial Before You Dig service
  • water approvals.

For faults or emergencies, phone QUU on 13 23 64. For general enquiries, phone QUU on 13 26 57.

Dial Before You Dig

QUU provides a Dial Before You Dig service. Building contractors, homeowners, landscapers, developers, farmers and tradespeople can access free plans of QUU water and sewerage infrastructure, related to a property address in the QUU service area.

For more information on the Dial Before You Dig service, visit the Queensland Urban Utilities website.

Sewer overflows

A network of pipes, pumps and wastewater treatment plants are used for the transport and treatment of sewage in Brisbane. This system is operated and maintained by QUU.

Sewage has the potential to overflow from the network at various times. In wet weather, an overflow is usually the result of a large amount of stormwater entering the system which is above what the capacity of the sewer network can handle. Pumping stations and treatment plants are designed to overflow in certain situations to prevent raw sewage backing up into houses.

In dry weather, an overflow may be due to a blockage, damage to pipes, or a power system failure of a pumping station pump.

Overflows can result in untreated sewage directly entering the waterways.

What to do if you notice a sewer overflow

QUU manages and maintains the sewer network. If you notice sewage leaking or overflowing from QUU's network of pipes, contact them immediately on 13 23 64 (24 hours a day). QUU are responsible to clean up the overflow.

If the sewage leak is on your property, immediately call a licensed plumber. Homeowners or plumbers requiring general advice can call QUU on 13 26 57 between 7am and 7pm weekdays.

Avoid contact with raw sewage. If you have any health concerns about contact with sewage, phone 13 HEALTH (13 43 25 84) for advice.

For more information visit the Queensland Urban Utilities website.

Notification of sewer overflows

As part of their licence conditions, QUU will notify Brisbane City Council when a sewer overflow spills onto Council land or waterway. QUU is responsible to clean up the overflow.

In the event of a sewer overflow

Residents are advised to avoid any waterway where there has been a sewer overflow.

Contact QUU on the 24 hour faults and emergency number 13 23 64 if you have any questions regarding the removal of the hazard from the area.

05 February 2015