Visitor Information Centre volunteers

Visitor Information Centre volunteers help visitors make the most of their time at Mt Coot-tha by giving advice and sharing Brisbane’s love of our iconic green icon, while also working closely with Botanic Gardens' volunteer guides.

Volunteering provides a great opportunity to share knowledge and meet a range of people from diverse backgrounds.

Role and commitment

As a volunteer you will be required to:

  • attend the Information Kiosk where they will welcome visitors and offer assistance pertaining to Brisbane Botanic Gardens and Mt Coot-tha precinct (in rostered half-day shifts)
  • ensure the Information Kiosk is tidy and has ample brochures and only current notices on display
  • successfully complete a training course in visitor experience/customer focus
  • be prepared to undertake relevant ongoing training and evaluation (including attending the Volunteer Guide guest speaker program)
  • be punctual for reception duty and, if unable to attend, arrange their own replacement
  • maintain confidentiality and loyalty to the Brisbane Botanic Gardens and Brisbane City Council at all times especially when dealing with visitors
  • consult the Visitor Information Centre Welcome Team Manual on a regular basis
  • use personal protective clothing - long-sleeved shirt, broad-brimmed hat (provided), secure non-slip footwear and sunscreen (provided) according to Workplace Health and Safety guidelines
  • attend regular quarterly meetings (with Brisbane City Council staff) whenever possible.

Becoming a volunteer

The next intake for Visitor Information Centre volunteers will occur in April and September 2018.

More information

For more information about becoming a Visitor Information Centre volunteer phone Council on 07 3403 8888.

14 July 2017