Queen Street Mall Public Realm Improvements | Brisbane City Council

Queen Street Mall Public Realm Improvements

Council is upgrading the Queen Street Mall, an economic hub in the city centre that is uniquely Brisbane.

Project Summary

Address Queen Street Mall, Brisbane City
Ward Central
Project Outcomes Provide open, free flowing, vibrant, flexible and green mall
Latest update First stage of construction to commence in May 2018

About the project

The Queen Street Mall is loved for its outstanding qualities; a huge choice of retail offered in a city centre environment combined with community events and the activation of tenancies. It is a green, public space where people meet, gather, linger, shop, eat, and enjoy public life. The junction of Albert and Queen Street is the structural and temporal heart of the city centre.

The success of the Queen Street mall can be attributed to a range of factors: its location in the heart of the city, public transport connections, the presence of major shopping anchors, and the ongoing activation program of events.  It is well managed and experienced as safe, popular, and people-oriented space.  At the same time as the City grows and the context for the Mall changes, the space is experiencing challenges, and it is widely recognised that it needs to continue to evolve and adapt to meet changing trends in retail and community expectations.

During March and April 2015, Council conducted Queen Street Mall visioning consultation with more than 1000 people. Since then, Council has analysed the results and in consultation with key stakeholders, has developed three key attributes to ensure the ongoing success of the mall:

  • a mall for all
  • an economic hub
  • uniquely Brisbane.

The resulting Queen Street Mall public realm improvement project seeks to create a more open, free flowing, vibrant, flexible and green mall. The key elements of the Queen Street Mall public realm improvements are:

  • The green ribbon: subtropical landscaping unifies all elements within the mall and creates a distinctive identity.
  • Central alignment of structures: new structures including public seating are centrally aligned to open up pedestrian circulation on either side of the mall.
  • Large and small rooms: large spaces are created for performance and events and to open up cross mall circulation. Small spaces provide places of retreat and relaxation.
  • Ripple of lights: in-ground lighting within the central strip to create a festive atmosphere at night.

Council is pleased to announce that works for the first phase of the project will start late May 2018, weather permitting.

This stage includes the construction of a new water feature at the intersection of Queen Street and Albert Street and the first phase of the relocation of the central tenancy. Once complete the Department of Transport for Main Roads (TMR) will install a new glass lift to improve accessibility to the bus station underneath the mall.

Project outcomes

  • free up pedestrian movement and ground space to improve access throughout the mall
  • create a more vibrant hub to support and improve the mall’s economy·        
  • open up sight lines to improve wayfinding and safety
  • support activation to diversify use of the mall for everyone
  • maximise landscape and subtropicality that relates to a uniquely Brisbane landscape
  • small and large people spaces to allow rest and quiet spaces.


Works for the first phase of the project will start late May 2018, weather permitting.

Works will involve:

  • constructing a new multi-tiered water feature
  • removal of the existing tenancy.

Council’s portion of this work is expected to be completed in September 2018, weather and construction conditions permitting. TMR works are expected to be complete early to mid-2019, weather and construction conditions permitting, with a break over the Christmas period.


Working hours will generally be between 7am and 6pm Monday to Friday. Council will make every effort to limit noisy works between 11.30am and 1.30pm where possible, to minimise disruption while construction is taking place, and will ensure pedestrians can access all shops in the construction zone during trading hours.

Some out-of-hours works may be necessary during construction. Council will provide advance notice of any activities likely to cause disruption.

We apologise for any inconvenience this may cause and appreciate your patience during this time. Due to workplace health and safety requirements reversing beepers cannot be switched off. Every effort will be made to minimise disruption to the local community during this work.

Throughout construction, businesses and residents may experience noise disruption due to saw cutting, jack hammering, cutting pavers, vacuum excavating and increased lighting required to complete these works.

Council is committed to keeping local businesses and residents informed of construction activities and minimising disruption wherever possible. We will provide advance notification of activities likely to cause additional disruption during the construction period.

For more information

If you would like to find out more about the Queen Street Mall public realm improvement project, you can:

  • phone the project team on 1800 884 681 during business hours
  • phone Council on 07 3403 8888 outside of business hours
  • email the project team
  • write to:​
    Queen Street Mall public realm improvement
    City Projects Office
    Brisbane City Council
    GPO Box 1434
    Brisbane Qld 4001.


28 May 2018