Principle 6: Empower and engage residents

Action 6.1: Give residents better access to development information and history with a new easy to use website, and;
Action 6.2: Create an alert system that makes it easier for residents to stay up to date with development.

Website development/improvements

Council continues to investigate new ways to improve residents’ engagement experience, including access to planning and development information and alerts to keep residents up-to-date and informed.

Action 6.3: Convene an Annual Intergenerational Planning Forum to hear from the community directly

Intergenerational Planning Forum

The 2019 Intergenerational Planning Forum was held on 29 May 2019. The intention of the forum was to determine what ‘liveability in Brisbane’ means to residents. The forum included interactive sessions with demographer Bernard Salt, Howard Smith Wharves CEO, Luke Fraser, and Future Anything founder, Nicole Dyson. 

The forum generated more than 400 ideas from the attendees about how we can continue to enhance Brisbane’s liveability across the city.

You can view a short video of the forum that showcases moments from the event including speakers who presented and attendees participating in activities and discussions. The video was presented at the 2019 Asia Pacific Cities Summit, where more than 1480 delegates from around the region learnt more about our great city.

Action 6.4: Continue to explore new technology to better engage with residents

Sli.do

In May 2019 Council trialled Sli.do, a live response/engagement technology tool to capture participant feedback about liveability in Brisbane at the Intergenerational Planning Forum. The forum generated more than 400 ideas from attendees on  how we can continue to enhance Brisbane’s liveability.

You can view a short video of the forum that showcases moments from the event including speakers who presented and attendees participating in activities and discussions.

CX

Customer Services uses an emerging technology, machine learning CX, to conduct deep dive analyses of millions of records of structured and unstructured customer feedback – purely listening to what our customers have already told us. This enables the team to understand the emotions of our customers and how they feel when engaging with Council. This research has identified a unique opportunity for Council to meet the different customer needs and expectations and create value for customers.

Move Safe Brisbane – Pedestrian Safety Review

Your City Your Say is Council’s 24/7 online engagement hub where residents can have a say on things that affect the community. Council extended its online engagement technology as part of the Move Safe Brisbane – Pedestrian Safety Review. Council’s Transport Planning Operations and Community Engagement Centre of Excellence developed an innovative ‘Move Safe Brisbane consultation map’ to provide residents with an easy way to identify locations where improvements to pedestrian and cyclist safety should be made. Between 31 July to 28 August 2018, 3544 pedestrian and 2844 cyclist location pins were mapped by the community. Council also utilised Queensland Police Service’s WebCrash data, pedestrian counts and vehicle speed information to assist with the review.

Council’s Move Safe Brisbane – Pedestrian Safety Review won the Local Government category at the Queensland Road Safety Awards in August 2019 and also won the Road Safety category at the Institute of Public Works Engineering Australasia Queensland Awards in October 2019.

Read more about Council’s award winning Move Safe Brisbane – Pedestrian Safety Review.

Victoria Park Vision community engagement

Your City Your Say is Council’s 24/7 online engagement hub where residents can have a say on things that affect the community. Council extended its online engagement technology as part of the Victoria Park Vision community engagement.

Creating Brisbane’s biggest new park in 50 years means more opportunities to enjoy Brisbane’s subtropical lifestyle and connect with family and friends in the places that make our city great. The community actively shared their ideas and aspirations about the Victoria Park Vision during the eight week “Your Say” phase from 4 August to 29 September 2019. New engagement technology included ‘Visionary Ideas, Stories and Image’ tools allowing the community to easily share their ideas and experiences. There was more than 1200 survey responses, including over 500 ideas generated by members of the public.

Read more about Victoria Park Vision.

Action 6.5: Create a specific Character Design Forum for residents to guide the preservation of our city's Queenslanders and other traditional designs

Character Design Forum

Residents had their say on extensions and adaptions to Queenslanders and other traditional houses at Council’s Character Design Forum in late 2018, which was continued online until early 2019. Council is now developing a design guide to illustrate the key design principles identified through the Character Design Forum to inform better design outcomes when extending or altering traditional houses.

Read more about the Character Design Forum.

Delivering Brisbane's Future Blueprint - Character Design Forum
Last updated:6 November 2019