Bus Stop Accessibility Improvement Program

The Bus Stop Accessibility Improvement Program (BSAIP) involves upgrading Brisbane's bus stops to ensure they are accessible to people of all abilities. The BSAIP aims to ensure all bus stops meet accessibility requirements by 2022, and contributes to achieving Brisbane City Council's Brisbane Vision 2031 in providing a safe, accessible and well-connected city for everyone.

Project summary

Table showing location, ward, project outcome and latest update for the Bus Stop Accessibility Improvement Program upgrade.
Address Various locations across Brisbane
Ward Various
Project outcome A rolling program of works aimed at improving accessibility at bus stops across Brisbane City Council’s network. The program aims to increase accessibility, safety and connectivity for everyone.
Latest update

Construction completed and in progress:

  • 2014-15 FY: more than 200 bus stops
  • 2015-16 FY: more than 100 bus stops
  • 2016-17 FY: more than 600 bus stops
  • 2017-18 FY: more than 300 bus stops
  • 2018-19 FY: more than 450 bus stops

About the project 

Bus stop upgrades are designed to ensure our city's bus services are accessible for all residents and visitors, including those with disabilities, short and long-term injuries affecting their mobility, the young and elderly, and parents with prams.

The BSAIP also forms part of Council's legal obligation to be compliant with the Disability Discrimination Act 1992 and the Disability Standards for Accessible Public Transport 2002.

The improvements may involve, but are not limited to, upgrades to boarding points, access paths, waiting areas, signs, tactile ground surface indicators and bus stop seats and shelters. The works are prioritised based on location, access to community and disability services, patronage and Council priorities.

The upgrades are necessary to ensure all bus stops meet current design requirements outlined in the Disability Discrimination Act 1992, and are upgraded in accordance with Australian Standards, guidelines and engineering standards.

Council will install signage to identify a temporary bus stop location while construction works are underway. Signage will also be installed at each bus stop at least two weeks prior to the stop being upgraded as part of this program.

The works are delivered with funding support from the Queensland Government's Passenger Transport Accessible Infrastructure Program Grant (PTAIP).

Project benefits and key features

The program will improve accessibility and safety at bus stops across Brisbane, and ensure each stop can cater to existing and future public transport usage. Key features of accessible bus stops include:

  • flat accessible boarding points which provide an unobstructed space for customers to board and exit the bus
  • each bus stop has a large marker identifying the bus stop name
  • each timetable is at a height accessible by those in a wheelchair and has a bus stop identification number in the top left corner
  • bus stop seats which have been installed as part of the program have been designed with arm rests for those who may be frail and need assistance, and to provide comfort
  • tactile ground surface indicators are installed at bus stops to alert those who are vision impaired to know where to wait for a bus and where a bus will stop.

The BSAIP contributes to creating an environment for all residents and visitors to travel easily, safely and efficiently around Brisbane.

Impacts during construction

Construction will take place between the hours of 7am and 5pm, Monday to Saturday, however some out of hours works may be required. Every effort will be made to minimise disruption to the local community. 

More information

You can download the:

If you would like to provide comments, ask questions, or find out more about the Bus Stop Accessibility Improvement Program, you can:

  • phone the project team on 1800 669 416 during business hours
  • phone Council on 07 3403 8888 outside of business hours
  • email the project team
  • write to:
    Bus Stop Accessibility Improvements
    City Projects Office
    Brisbane City Council
    GPO Box 1434
    Brisbane Qld 4001.

To find out if a bus stop has been temporarily removed, or for timetable information in an accessible format, you can:

Last updated:9 September 2019