Ferry Network Review
Brisbane City Council launched a comprehensive Ferry Network Review in May 2021 to better understand how the Brisbane community used the CityCat, CityHopper and Cross River ferry services.
Residents, commuters, and visitors were asked how, when, where, and why they used Brisbane’s ferry services and were invited to share their suggestions for changes and improvements.
Four consultation phases including market research, surveys and face-to-face engagement sessions were conducted across the city from May to October 2021. The review focused on:
- opportunities to improve the ferry network including route paths and service frequencies to ensure best possible alignment to user need and demand
- scheduling activities to optimise the timetable design to ensure outcomes were as customer-focussed and efficient as possible
- evaluating existing transport options and how transfer opportunities were used to ensure they were as seamless and customer focussed as possible.
The Ferry Network Review involved some of the highest levels of community engagement for any Council project to date. This underscored Council’s commitment to improving public transport services for the people of Brisbane.
Some topics raised during engagement activities were outside the scope of the Ferry Network Review. Council recognised the importance of this feedback and will ensure suggestions about topics including infrastructure, fares and transport routes are forwarded to the relevant areas to help inform future transport planning.
The Ferry Network Review provided valuable information about how people currently use and experience Brisbane’s ferry services. However, it was conducted during a period when public transport use was significantly impacted by the coronavirus pandemic. Council recognised other important data should also be examined including market research and years of patronage data to ensure network changes would meet the transport needs of the people of Brisbane.
Public Consultation Report
The Public Consultation Report summarises the key findings from the Ferry Network Review and explores the main themes and suggestions received from Brisbane residents, commuters, and visitors. It includes information about the community engagement strategy and highlights the feedback Council received about satisfaction levels, use of ferry services, reasons for travel, and service frequency and operating hours.
- Download the Public Consultation Report (Word - 2Mb)
A better ferry network for Brisbane
Council introduced an improved ferry timetable on 13 December 2021. It includes more all stops and express services, and new NightCat services every 15 minutes until midnight on Friday and Saturday nights.