Pay using your mobile device with CellOPark
Pay for your parking conveniently using your mobile device with the CellOPark Australia app. This is available for metered street parking and in Council's car parks at King George Square and Wickham Terrace. CellOPark Australia provides this service on behalf of Brisbane City Council.
CellOPark Australia will be the only mobile payment service provider for Brisbane City Council parking meters from Wednesday 1 February 2017.
How it works for metered street parking
CellOPark Australia offers a range of payment methods that allow you to pay for your street meter parking session from your mobile device.
These options include:
- make a payment via the CellOPark Australia app (available for download via Apple Store and Google Play)
- make a payment via the CellOPark Australia website
- make a payment by phoning CellOPark Australia on 07 5646 5222.
To make payment for a parking session from your mobile device you will need to register as a CellOPark Australia user. You can register via the app, website or by phoning CellOPark Australia.
Once you have registered your personal and billing details you can pay for available street meter parking with your mobile device. It is important to note that your account is set up in a monthly billing cycle. This means that you will be charged after the 24th of each month only for the parking that your account accumulated during the previous billing cycle.
To start parking at a street meter park
After you have parked your vehicle, open the CellOPark Australia app and make sure you select your vehicle registration from the drop down menu at the bottom of the page.
To start your session you can either:
- select Brisbane as your location from the drop down menu, and enter the correct zone number (look for the 7 digit number printed on the side of the nearest parking meter) and select start
- scan the QR code located on the side of the parking meter (directly underneath the 7 digit zone number) which will start your session automatically.
If you don't have a smart phone you can still pay for parking by phoning CellOPark Australia or by visiting the website and follow the prompts.
Once the parking session has started the countdown timer will begin and display the maximum remaining time for your parking session. When your street meter parking session has started, parking officers will see a valid parking session is underway when they check your number plate.
To stop parking at a street meter park
To stop street meter parking, simply select “stop” in the app or on the website. Your account is charged only for the time that you actually use. Alternatively phone CellOPark to end your parking session.
You can end a parking session with any of the available methods, as long as you us the same mobile number linked to the account.
SMS reminders for meter parking
Premium service users can opt to receive SMS reminders advising when their parking session has 15 minutes remaining, as well as activating the iMoved feature which detects that you may have driven away without ending the parking session and reminds the customer to stop the current parking session.
This service costs $1.99 per month per registered vehicle and covers unlimited messages and notifications during that month. Premium account holders who don't use these services in a particular month will not be charged a service cost for that month.
How it works for Council's car parks
To do this you will need to register as a CellOPark Australia user. You can register via the app, website or by phoning CellOPark Australia.
Once you have registered your personal and billing details you can start paying for your car park session with your mobile device. Your parking charges will be charged to your CellOPark account immediately upon exit of the car park.
To start parking at a Council car park
Simply drive into the car park and take a ticket. You will receive a notification on your mobile device asking if you would like to pay for your parking using your CellOPark account. Simply confirm this by pressing 'yes I do'.
To stop parking at a Council car park
To pay for parking and skip the pay machine, simply drive to the exit gate and exit the car park. Your parking charges will be calculated and charged immediately to your CellOpark account upon exit.
15 minute free parking
15 minute free parking, and other valid Council parking special deals can be accessed through the CellOPark Australia mobile parking app.
The following charges apply for mobile phone parking payments. Accounts are charged based on a monthly billing cycle, after the 24th of each month, so you only pay once per month for the parking fees you have accumulated during the billing cycle.
|Download the CellOPark Australia app||Free|
|Registration sign up||Free|
|Transaction cost using app||Free|
|Transaction cost using phone||Call charges apply|
|Premium Account (optional) which includes SMS reminders and iMoved feature||$1.99 per registered vehicle per month|
The mobile phone payment system is managed by CellOPark Australia.