Sydney Street ferry terminal upgrade | Brisbane City Council

Sydney Street ferry terminal upgrade

After being severely damaged in the 2011 flood, the temporary Sydney Street ferry terminal has been upgraded to become a more flood resilient, more accessible, permanent ferry terminal.


Address Sydney Street, New Farm
Ward Central
Project outcome

The upgraded Sydney Street terminal:

  • is more flood resilient
  • has improved accessibility
  • helps to provide a more efficient transport network
  • caters for the increasing number of passengers over the next 50 years 
Latest news

The upgraded Sydney Street ferry terminal at New Farm opened on 6 May 2015, with CityCat and CityHopper services. 

The new terminal replaced the temporary terminal that was installed to get services up and running quickly following the January 2011 flood event.

For timetable information or to plan your journey visit or phone Translink on 13 12 30.

About the project 

The Sydney Street terminal upgrade included:

  • installing a new flood-resilient dual-berthing pontoon
  • installing a robust nine metre high pier with the capacity to deflect heavy objects in flood waters
  • installing a gangway that detaches at the shore end in the event of a flood, allowing it to swing behind the pontoon and avoid being struck by debris
  • constructing a new accessible pathway from Sydney Street to the terminal
  • retaining and improving the existing waiting structure
  • making the terminal safer and easier to use.

This project was delivered under the Natural Disaster Relief and Recovery Arrangements, a joint Commonwealth and Queensland Government initiative with the Commonwealth Government providing 75 per cent of the funds and the Queensland Government providing 25 per cent.

A robust pier

The new pier at Sydney Street has been engineered to have greater impact resilience to debris floating down the river during a flood. The pier is anchored to the riverbed by steel piles.

As a deflection structure, the pier is designed to deflect debris away from the terminal to avoid significant impact to the pontoon.

The pier is designed to anchor the pontoon so it is unlikely to float away in a severe flood event.

The new pontoon

The new pontoon at Sydney Street is large enough to allow two CityCats or a CityCat and a CityHopper to berth at the same time, subject to tidal conditions, helping improve efficiency across the network.

The upstream end of the boat-shaped pontoon has been designed to include additional deflection capabilities, further protecting the terminal during a flood.

The pontoon includes an accessible ramp from the gangway to the safe boarding area for people with a mobility impairment.

State-of-the-art gangway

The new gangway at Sydney Street is a world first for a ferry network. It has been designed to detach at the shore end during a flood. By detaching, the gangway can rise with flood waters and swing behind the pontoon, removing it from the direct impact zone from debris in the water.

This gangway design will help Council get services back up and running quickly after a serious flood event.

The gangway has also been specially designed to remain accessible during most tidal conditions. Landings on the gangway will remain flat even as the river rises and falls.

A more accessible terminal

The new terminal has been designed to make access as easy as possible for everyone, by including:

  • continuous handrails along the gangway and pontoon to guide commuters from the terminal entrance to the boarding gate
  • simple journey maps, with braille, that include where you are and which direction you can travel to other terminals
  • tactile signage including tactile ground surface indicators that help to provide safer wayfinding
  • a gangway that remains accessible and maintains level landings as the river rises and falls
  • an accessible ramp on the pontoon from the gangway to the boarding gate
  • additional seating and rest zones in the waiting area
  • improved terminal lighting that meets current standards, including signage lighting

More information

If you would like to provide comments, ask questions or find out more about the Sydney Street ferry terminal upgrade project, you can:

  • phone Council on 07 3403 8888
  • email the project team
  • write to:
    Transport Planning and Programs team
    Transport Planning and Strategy
    Brisbane City Council
    GPO Box 1434
    Brisbane Qld 4001 
22 September 2017