Lord Mayor's Christmas Carols frequently asked questions | Brisbane City Council

Lord Mayor's Christmas Carols frequently asked questions

Use this page to find out information you need to know if you are planning to attending the Lord Mayor's Christmas Carols at Brisbane's Riverstage on Saturday 8 December 2018.

Where are the Lord Mayor’s Christmas Carols held?

The Lord Mayor’s Christmas Carols are held at Riverstage, 59 Gardens Point Road, Brisbane.

Find out more about Riverstage's transport and visitor information

What time can I arrive and what time does the event start?

Gates open at 4pm with the Carols concerts starting at 7pm and finishing at approximately 9.15pm. Pre-show entertainment starts at 4.15pm.

ALL ENTRY will be through Gate 1 and Gate 2. Entry can take some time, depending on when the majority of guests arrive. We appreciate your patience as you enter and find your seat.

What happens if Riverstage is full?

Arrive early and together to secure a spot. The event often reaches capacity well before the start.

The gates will be closed when we reach capacity to ensure the safety of all.

Once we reach capacity The Gardens Club will be available to watch the event on a large screen.

This area is located behind Gate 2 on the grass hill below The Gardens Club at the top of Gardens Point Road.

How much does it cost to get in?

The Lord Mayor’s Christmas Carols is free event and no tickets are required.

A voluntary donation can be made at the gates or at collection points throughout the venue. All funds go directly to the Children’s Hospital Foundation.

Who does the event support?

Lord Mayor’s Christmas Carols supports the Children’s Hospital Foundation with proceeds going to help sick children and their families. Your donations fund life-saving medical research, investing in vital new equipment, and providing support and entertainment for children and their families.

How can I make a donation?

Make a donation when entering Riverstage, during the event at collection points, at food and merchandise stalls or via roaming Children’s Hospital Foundation volunteers.

Donations can also be made by visiting the Children’s Hospital Foundation website.

Where can I buy the songbook and light sticks?

The official songbook is in the souvenir program and will be available at the gates and from the Children’s Hospital Foundation volunteers throughout Riverstage. A voluntary donation to Children’s Hospital Foundation is encouraged and will be much appreciated.

Light sticks and other Christmas merchandise will be available to purchase at the gates and from roaming Children’s Hospital Foundation volunteers.

All proceeds from the sale of Christmas merchandise goes to the Children’s Hospital Foundation.

Song words are also available on Council's website.

Is food available to purchase throughout the evening?

Yes. There will be food vendors at the event offering a range of food.

Christmas Hampers are available for sale from The Gardens Club (Gate 2).

Is the venue accessible?

Visit Lord Mayor's Christmas Carols information to find out about venue accessibility.

What items are permitted?

In addition to plenty of Christmas cheer, you are encouraged to bring:

✔ small rugs, cushions or low backrests
✔ lawn chairs 20cm or less off the ground (designated areas only)
✔ hat and sunscreen
✔ picnics
✔ collapsible prams (designated areas only)
✔ water bottles

Free tap water is available inside the venue. It is recommended that patrons bring enough water to consume whilst in the queue.

Space is limited so avoid bulky and large items like eskies and picnic baskets.

What can't I bring?

There are a number of items that patrons are not permitted to bring to the venue.

These include:

✖ plastic ground cover
✖ large rugs
✖ large chairs
✖ glass
✖ sparklers/fireworks/candles
✖ tents or marquees
✖ animals (except companion animals)
✖ BBQs
✖ large hard-sided hampers, coolers and eskies
✖ bean bags or inflatable furniture
✖ skateboards and bikes
✖ studded fashion items
✖ umbrellas
✖ laser pointers, selfie sticks, large flashlights and torches
✖ cameras with detachable lenses
✖ weapons of any kind
✖ any items which may obstruct other people’s enjoyment of the show or deemed dangerous

Items may be added to the prohibited list as required.

Security will conduct entry checks and prohibited items will be disposed of or be kept in the cloakroom, situated to the side of the Goodwill Bridge in close proximity to Gate 1, and Gate 2 and returned to patrons on exit.

Illegal items will be confiscated.

For general information on prohibited items, visit Riverstage admission.

For any event specific questions email the Riverstage Venue Operations Manager.

Can I take photos or film the concert?

Flash photography and filming is not permitted.

Will first aid be available?

The first aid station for all events is located at the bottom of the hill to the right of the stage.

Will there be a cloakroom?

Items can be deposited in the cloakroom situated near the entry of Gate 1 and Gate 2. Other items are not accepted.

For more information on prohibited items, refer to Riverstage admission.

Can I smoke at this event?

Smoking is only permitted in designated smoking areas.

How can I provide feedback?

Your feedback is highly valued. To provide feedback, forward your comments by email or by mail to GPO Box 1434 Brisbane Qld 4001.

More information

You can phone Council’s Customer Service Call Centre on 07 3403 8888 if you require any further information.

05 December 2018