24/7 library lockers
Brisbane City Council has introduced a convenient way for library members to access library resources and collect hold items with 24/7 library lockers.
Where are the lockers located?
When you place a free hold at your local library, online, or via the BNELibraries app, you'll have the option to choose a 24/7 library locker at Bracken Ridge Library, Carina Library, Grange Library, Holland Park Library, Mitchelton Library, or New Farm Library as your collection point, providing convenience for people unable to collect items during opening hours.
Lockers are a free-standing unit which features radio frequency identification (RFID) technology. Lockers are positioned outside the existing library buildings.
How do I use a library locker?
You can place up to 20 holds (including books, DVDs, audiobooks, magazines and CDs) for collection from a 24/7 locker. Follow the steps below to access your items.
- Place your hold via the online library catalogue (eLibCat) or the BNELibraries app. Select your preferred locker location for collection from the dropdown menu.
- You will receive a notification via email that your item/s are ready for collection.
- Visit your nominated 24/7 library locker at Bracken Ridge, Carina, Grange, Holland Park, Mitchelton or New Farm libraries.
- Scan the barcode on your library membership card (either your physical card or the virtual barcode on the BNELibraries app).
- On the locker display screen, choose 'select all' then 'check out selections' to borrow your items.
- The locker door will automatically open with your items inside. Remove your items and close the locker door. You can select the option to have a receipt of pick-up sent by email. Choose 'done' to complete your transaction.
You have 7 days to collect holds from the date of the first hold notification. The hold will be cancelled when the 7 day period expires.
Demonstration video
The video shows how to place a hold for pick-up and how to use the locker to collect your library holds.
Video supporting information
Video supporting information
The 24/7 library locker ‘how to’ video shows an image of the 24/7 library locker located on the covered outdoor deck at Holland Park Library, with the text ‘How to use Council’s 24/7 library lockers’.
The ‘how to’ video then shows close-up vision of a library customer using an iPad to scroll through a search result on Brisbane City Council’s online library catalogue. When the customer finds the search result item they would like to borrow from the library, they click on the ‘Place Hold’ button associated with the library item. A ‘Place Hold(s)’ pop-up menu appears on the iPad screen, and the library customer clicks on the drop-down menu to nominate their preference for ‘Pickup Library’. The customer is shown selecting ‘Holland Park 24/7 Library Locker’ from the list of library locations. The customer then clicks on the ‘Place Hold(s)’ button, and the pop-up menu updates to read that the hold has been successfully placed. The customer then clicks on the ‘OK’ button to close the pop-up menu.
The ‘how to’ video then shows close-up vision of a library customer using a mobile phone to open the BNE Libraries app. The library customer clicks on the digital library card icon at the bottom of the screen, and the customer’s library membership barcode appears on the screen.
The ‘how to’ video then shows the library customer walking towards the 24/7 library locker, located on the covered outdoor deck at Holland Park Library. The customer holds his mobile phone with the library membership barcode loaded on the screen against the 24/7 library locker barcode scanner. The ‘how to video shows close-up vision of the 24/7 library locker screen, with the title ‘Holland Park Library’ and the screen subheading for ‘Hold(s) Collection’, and underneath these headings the customer’s list of current hold items appears. The library customer presses the ‘Select All’ button on the screen, and then presses the ‘Check-Out Selected’ button on the screen.
The ‘how to’ video then shows close-up vision of one door on the 24/7 library locker popping open, and the customer reaches in to retrieve his hold items from the open locker.
The ‘how to’ video then shows close-up vision of the 24/7 library locker display screen, which shows as each item on the library customer’s hold list is ticked on the list as collected, and the video returns to close-up vision of the customer lifting his hold items from the open locker. The library customer pushes the door shut.
The ‘how to’ video then shows close-up vision of the 24/7 library locker display screen, which shows all items listed on the screen with a green tick for collection, and the customer presses the ‘Done’ button on the screen. The screen updates with a message that reads ‘Thank you – Items checked out: 5’.
The ‘how to’ video changes to a blue screen featuring Brisbane City Council’s logo, and text that reads ‘To place a hold or for more information visit www.brisbane.qld.gov.au/libraries’.
More information
For more information:
- contact the Ask a Librarian service
- phone Council's 24/7 Contact Centre on 07 3403 8888.