You can contact Brisbane City Council:
- by phone, mail, SMS and relay services
- by visiting one of our Regional Business Centres.
Contact us to report maintenance issues or problems, make a bin request or complaint, or for other Council enquiries.
Popular forms and services
If you cannot find what you are looking for, use our search function.
Our Contact Centre is open 24 hours a day, seven days a week on 07 3403 8888.
We aim to answer your call within 20 seconds. This is the best contact method for urgent issues, such as traffic light problems, lost animals, dangerous dogs, lost property and public safety concerns.
Council has a dedicated 24 hour a day, seven day-a-week hotline to support business in Brisbane. Businesses can access information on a range of Council topics including licensing, development applications, business opportunities and procurement. Phone 133 BNE (133 263).
Visit Council for rates and account payments, animal registrations, licence applications, local laws, compliance, permits and development applications.
We aim to provide a full response to both hard copy and online letters within 20 working days.
You can submit your letter online (including attachments), or you can mail it to:
Brisbane City Council
GPO Box 1434
Brisbane Qld 4001
Use your mobile device to report a problem that needs fixing in your street, local park or neighbourhood.
Take a photo and send details of the problem, including the location and your name to: 0429 2 FIX IT (0429 234 948).
We aim to acknowledge your message within two working days and provide a reference number.
Large file size
Large image files (over 1Mb) are not guaranteed delivery by mobile network carriers as an SMS/MMS. If you choose to send an image via SMS/MMS, use another contact channel if your message is not acknowledged within two working days. If the issue is urgent or presents a public safety concern, phone Council on 07 3403 8888.
Relay and accessible services
If you have a hearing impairment or speech impairment, contact us on your preferred relay call option through the National Relay Service.
Council has a complaints management policy to ensure we deal with all complaints in a fair and efficient manner. Find more information about the complaint management process.