Contact Council

You can contact Brisbane City Council online, by phone, mail, SMS and relay services or by visiting one of our branches. Contact us to report maintenance issues or problems, make a bin request, complaint or for other Council enquiries.


Contact details

For urgent Council issues and emergencies, Council is available by phone any time.

Online forms and services



Residents - phone 07 3403 8888

Our Contact Centre is open 24 hours a day, 7 days a week.

We aim to answer your call within 20 seconds. This is the best contact method for urgent issues, such as traffic light problems, lost animals, dangerous dogs, lost property and public safety concerns.

Business - phone 133 BNE (133 263)

Council has a dedicated 24 hour a day, seven day a week hotline to support business in Brisbane. Businesses can access information on a range of Council topics including licencing, development applications, business opportunities and procurement.




We aim to provide a full response to both hard copy and online letters within 20 working days.

You can submit your letter online including attachments or you can mail it to:

Brisbane City Council
GPO Box 1434
Brisbane Qld 4001



Stay connected

Connect with us on Facebook
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Browse our images on Flickr
Watch our videos on YouTube



Relay and accessible services

If you are deaf, or have a hearing impairment or speech impairment, contact us through the:




Report a problem that needs fixing in your street, local park or neighbourhood.

Take a photo and send details of the problem, including the location and your name to: 0429 2 FIX IT (0429 234 948).

We aim to acknowledge your message within two working days and provide a reference number.



Visit Council

Visit Council for rates and account payments, animal registrations, licence applications, local laws, compliance, permits and development applications.



Contact your Councillor


When you contact us we will respect and protect your personal information. For more details, read the privacy, copyright and disclaimer statements. You can also find out about our complaints management process and your right to information.

01 July 2016