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Privacy and your right to information

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Find out how Council protects your privacy and lodge a request for information.

Privacy statement

Council will take all reasonable and appropriate steps to protect the privacy of individuals as required by the Information Privacy Act 2009 (Qld) (the Act) and the Queensland Privacy Principles contained in the Act.

When collecting your personal information, Council will:

  • respect and protect your personal information
  • only collect what is reasonably necessary
  • only collect your personal information by lawful and fair means
  • tell you for what purpose we will be collecting the information
  • not collect sensitive information without your consent
  • tell you what information is necessary to access Council’s products and services, including payments and transactions.

When you provide Council with your personal information, Council will:

  • use the information for the purpose it was collected, unless an exception applies
  • before use, take reasonable steps to ensure the quality of the information
  • use the information to help you use Council services
  • gather the data for analysis.

Council will not disclose your personal information to any other person or organisation unless:

  • you have given us your consent to do so
  • Council is required by law or authorised to do so under a law
  • there are grounds to believe disclosure will prevent a threat to life or health
  • that person or organisation is providing a service to Council and is required to maintain the same or similar privacy legislation principles
  • disclose it to external organisation, where there is a legal requirement, or when it is contracted as part of a service on Council’s behalf.

When handling your personal information, Council will:

  • take reasonable steps to ensure that all information we collect, use or disclose is securely stored
  • monitor transmissions sent to or from Council for quality control and systems administration
  • strive to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

You can access and update the personal information you have given us.

In accordance with our obligations under the Act, we will take reasonable steps to correct and update your personal information if it is:

  • misleading
  • inaccurate
  • incomplete
  • out of date.

You can access any of your personal information held by Council under the Right to Information Act 2009 (Qld) and Council’s Right to Information process.

You can also correct, amend or update your personal information through Council’s change of contact details process.

If you need any assistance with updating your information, phone Council on 07 3403 8888.

If you think Council has breached your privacy and confidentiality, you may lodge a complaint by contacting Council. We will take your complaint seriously, investigate thoroughly and provide you with a response.

To make a privacy complaint, in accordance with the Information Privacy Act 2009 (Qld) your complaint must:

  • be made in writing
  • provide an address in which a response can be provided
  • outline the particulars of your complaint
  • be made within 12 months after you become aware of the subject of your complaint.

If you need assistance with making your complaint, please send an email or  Contact Council.

Council will respond to your privacy complaint within 45 business days after the day the complaint is received, unless an extension of time is sought.

If a response is not provided to you in this time or you are not satisfied with our response, you may make a complaint to the Office of the Information Privacy Commissioner Queensland.

Information on this website

When visiting our website, a record of your visit is logged. We do not collect personal information purely from your visit to our website.

The following data may be recorded and used by us for statistical and user experience purposes:

  • your IP address
  • your top level domain name (for example, .com, .gov, .au, .uk)
  • the type of browser you are using
  • your operating system (for example, Windows, iOS, Android, etc)
  • the date and time of your visit to the website
  • the region you are accessing the website from and its associated time zone
  • the pages accessed and the documents downloaded
  • the internet address of the website from which you were linked directly to our website.

This data is anonymised, and no attempt will be made to identify users or their browsing activities except in the unlikely event of a data breach or an investigation where a law enforcement agency or other government agency may exercise its legal authority to inspect our internet web server logs.

This website uses Google Analytics (including Display Advertising Features) and Adobe Analytics to gather anonymous information about visitors to help us monitor and improve the website. Google Analytics and Adobe Analytics each use first-party cookies and JavaScript code to gather information about how visitors use the site. For example, number of visitors, browser information, pages viewed, IP address and demographic information.

Adobe Analytics collects this information to enhance the functionality of Adobe sites and improve your experience by noting your settings and preferences. The information that Adobe Analytics collects includes website visit numbers, preferred language, country, or any other saved preference.

The information will be transmitted to and stored:

  • by Google, on servers in the United States
  • by Adobe, on servers in Australia.

This data is used by Brisbane City Council to analyse how visitors use the website in order to improve your user experience.

You can choose not to allow Google and/or Adobe to collect your information by opting out of Google Analytics, opting out of Google Analytics Display Advertiser Features and/or opting out of Adobe Products.

In addition, the website uses Facebook Pixels to tailor content specifically for you within Facebook and measure the success of campaigns. Facebook Pixels use cookies, JavaScript code, web beacons and similar technologies to gather information. No personally identifiable information is shared with us by Facebook. The information will be transmitted to and stored by Facebook on servers in the United States. You can choose to opt out of tailored content through your Facebook settings.

The website uses Qualtrics intercepts to allow you to provide feedback on the website’s content and design. Qualtrics may use first-party cookies and JavaScript code to gather information about website usage including but not limited to: device and browser information, number of pages visited and time spent on the website. Qualtrics complies with applicable data privacy laws in its role as a data controller of its own data and as a data processor of customer data.

Alternatively, if you want to block cookies for all websites, you can change the privacy settings of your web browser.

In accordance with our Privacy Policy, Council does not collect or keep any personally identifiable information, nor track visits to any non-Council websites.

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Warning

Aboriginal and Torres Strait Islander people are advised that this website may contain names, images, footage and audio of deceased persons.

Sometimes Council conducts website surveys using systems developed by Granicus and Qualtrics. Data collected in these surveys is handled in accordance with Council's Privacy Policy.

Copyright

Brisbane City Council supports and encourages the reuse of its information (including data), and endorses the use of the Australian Government's Open Access and Licensing Framework.

Council material on this website is licensed under the Creative Commons Attribution 4.0 Licence. However, this does not extend to Council insignia, branding, trademarks, and where otherwise indicated. 

Please give attribution to: © Brisbane City Council 2016.

As part of attribution, we also ask that you observe and retain any copyright or related notices that may accompany this material.

Council has taken steps to identify third-party material and secure permission for its reproduction and reuse. If you believe content has been made available without permission, contact us. 

Where third-party materials are not licensed under a Creative Commons licence or similar terms of use, you should get permission from third parties to re-use their material beyond the ways you are permitted to use it under the Copyright Act 1968.

The following table lists common types of third-party materials on this website and their terms of use.

Third-party material Copyright terms of use
Trademarks, insignia, coats of arms, logos, branding Not to be reproduced without the copyright owner's permission
Images, reports or other documents where it is noted that all rights are reserved Not to be reproduced without the copyright owner's permission
Stock images Not to be reproduced without the copyright owner's permission
Images and text in Council's libraries catalogue
 Not to be reproduced without the copyright owner's permission
All images relating to exhibitions hosted by Council's art galleries and museums
 Not to be reproduced without the copyright owner's permission
Images or text from a web page that notes that some images or text are 'Copyright - all rights reserved'
 Complete our online copyright request form to confirm terms of use before using any images or text from that web page.
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Note

That websites linked to from Council's website are provided for convenience and are not necessarily endorsed by Council.

Disclaimer

Council distributes the information on this website as a general reference source.

This website contains links to other websites operated by organisations other than Council. The other websites are outside of Council's control and links are provided for your convenience.

Despite our best efforts, Council makes no warranties that the information in this publication is free of infection by computer viruses or other contamination. 

Council disclaims all responsibility and all liability (including through negligence) for all expenses, losses, damages and costs you might incur as a result of the information on this website or any linked website being inaccurate or incomplete.

Except as required by law, Brisbane City Council does not represent, warrant and/or guarantee that the integrity of this communication has been maintained nor that the communication is free of errors, virus, interception or interference.

While care has been taken to ensure the accuracy of the information contained in this communication, Brisbane City Council, its Councillors, officers, employees, consultants and agents accept no responsibility for any errors or for any consequence of its use.  Any action taken, or omission made by a user or other person in reliance of this information is taken or made at the sole risk and expense of that person.  No person should rely on the contents of this communication for the purpose of ascertaining the legal rights or obligations of any person or for any other purpose without first obtaining legal or other relevant professional advice.

The translation tool made available on the Brisbane City Council website is provided by Google Translate, which is an externally provided online tool.

Council does not guarantee, and makes no representations, warranties or guarantees in relation to the accuracy, completeness or reliability of any material on Council’s website which has been translated by Google Translate.

Council disclaims all responsibility and all liability (including through negligence) for any damage, losses, expenses and costs incurred as a result of mistranslated material using Google Translate.

Find out more about Google Translate.

All responses generated by AI features are computer-generated and may not always be accurate, complete, current, or suitable for your specific circumstances. AI-generated content should not be considered, nor does it constitute, any form of advice, recommendations, or commitments by Brisbane City Council.

In using this website, you acknowledge and agree that:

  • AI responses may contain errors, inaccuracies, or outdated information
  • AI-generated suggestions are general in nature and may not suit your specific request
  • you should independently verify all AI-generated information.

AI-enabled search functionality draws only on publicly available information on the Brisbane City Council website. Any AI generated summary is provided as a general overview to improve access to information on the Brisbane City Council website only. While reasonable efforts have been made to provide a convenient and accurate service, AI is an emerging technology and may occasionally produce errors or inaccurate outputs. Brisbane City Council makes no warranties that any AI generated content is accurate, up-to-date, error-free, or suitable for your intended use. You should always check the original source referenced in the AI generated summary.

Your Responsibilities

When using Brisbane City Council’s AI features, you agree that you will not:

  • attempt to access, reproduce, or reverse-engineer the underlying AI technology
  • use the AI features for any unlawful, harmful, or inappropriate purposes
  • input personal, sensitive, or confidential information
  • rely solely on AI-generated responses.

Right to Information

Brisbane City Council operates under the Queensland Government Right to Information Act 2009 (RTI Act) and the Information Privacy Act 2009 (IP Act).

Due to legislation changes, from 1 July 2025, all applications for information will be under the RTI Act. Applications for your personal information will still be free.

Before entering the application process, check whether the information required is accessible via any of the means listed below. If the information is accessible by other means, an application under the RTI Act should not be lodged.

To check if information is already accessible, you can: 

An application for information may be made under the RTI Act. This includes CCTV footage held by Council.

Applications under the RTI Act may be made by completing the Right to Information Application form (either online or by paper application), providing certain types of information and paying the application fee (if applicable). 

If the application form is not used, applications can be in writing, however written applications must:

  • give sufficient information concerning the document being sought to enable it to be identified
  • state an address to which notices can be sent to the applicant
  • state whether access to the document is sought for the benefit of, or use by the applicant, or another entity (and this other entity must be named)
  • if the application is for personal information of the applicant, then evidence of identity must be provided.

You can request footage from Council’s CCTV cameras. Traffic and CitySafe CCTV footage is available for a maximum of 31 calendar days from the date of recording. Bus CCTV footage is available for a maximum of 14 calendar days from the date recording.

Before requesting CCTV footage, phone Council on 07 3403 8888 to check if a CCTV camera is in the location and that the footage is still available.

If you are a government agency, such as the Queensland Police Service or the Department of Transport and Main Roads, you can request CCTV footage online.

Individuals and non-government organisations can request CCTV footage by lodging a RTI application.

Charge Application under RTI Act 2009* Personal information application under RTI Act 2009**
Application fee (non-refundable) $57.65 (from 1 July 2025) Not applicable
Processing charge (where total processing time exceeds 5 hours) $8.95 per 15 minutes or part thereof for the total time spent (from 1 July 2025) Not applicable
Photocopying charge $0.25 per B&W A4 page (from 1 July 2016) $0.25 per B&W A4 page (from 1 July 2016)

* Application under RTI Act 2009 where none or only some of the documents sought contain the personal information of the applicant.

** Personal information application under RTI Act 2009 where all of the documents being sought contain the personal information of the applicant.

 

Applicants are encouraged to apply online.

Submit an RTI application

If you’re unable, or prefer not, to submit an online application, a paper or scanned PDF format application or an application in writing can be lodged: 

Right to Information Team
Brisbane City Council
GPO Box 1434
Brisbane Qld 4001

Please refer to the table above to see if an application fee is payable for your type of application. If your application requires the application fee to be paid, you will need to complete the credit card authorisation form. Alternatively, we will contact you to arrange payment of the relevant fee.

Where evidence of identity is required to be lodged with an access application, this needs to be a certified copy (witnessed by a lawyer or notary public, a commissioner for declarations or a justice of the peace) of one of the following: 

  • current driver’s licence
  • identifying page of current passport/birth certificate
  • copy of a prisoner’s identity card certified by a corrective services officer
  • statutory declaration of an individual who has known the applicant for at least one year.

Applications will be acknowledged by the RTI team and decision timeframes confirmed when all relevant information is provided.

If you’re dissatisfied with the officer’s decision, you can apply for 

For more information, phone Council on 07 3403 8888.

Council's disclosure log contains a record of documents released in response to applications made under the RTI Act 2009. 

Certain information (such as personal information) will be removed before release.

To view these documents, you’ll need to request access.

List of released documents

Release date Reference number and decision date Description

6 March 2026

 2025/26-117
25 November 2025

Documents regarding footpath outside 99 Mary Street, Brisbane

6 March 2026

 2025/26-147
4 December 2025

Documents regarding Development Approval on 96 Marquis Street, Greenslopes

6 March 2026

 2025/26-150
5 December 2025

Documents regarding What are Brisbane City Council's standard parking enforcement hours

6 March 2026

 2025/26-138
19 December 2025

Documents regarding new Moggill Road Upgrade

5 June 2026

 2025/26-157
8 January 2026

Documents regarding Development Approval A002162851

5 June 2026

 2025/26-176
13 January 2026

Documents regarding contaminated land - 57 Skyring Terrace, Newstead

5 June 2026

 2025/26-007
23 January 2026

Documents regarding "clear-way" extension of hours Waterworks and Musgrave Road, The Gap, Ashgrove and Red Hill

5 June 2026

 2025/26-200
20 January 2026

Documents regarding contamination - 29 and 31 Byron Street, Bulimba

5 June 2026

 2025/26-214
5 February 2026

Documents regarding outcomes from Community Working Group - North Brisbane Bikeway

5 June 2026

 2025/26-251
12 February 2026

Documents regarding contamination - 247 Waterworks Road, Ashgrove

5 June 2026

 2025/26-201
2 March 2026

Documents regarding temporary and ultimate bikeway infrastructure on Stanley Street, South Brisbane

5 June 2026

 2025/26-161
13 March 2026

Documents regarding breakdown of expenditure of Story Bridge Improvements

5 June 2026

 2025/26-263
9 March 2026

Documents regarding historical use of 60 Kingsford Smith Drive, Albion

5 June 2026

 2025/26-270
10 March 2026

Documents regarding building approval for Boundary Street, Spring Hill

5 June 2026

 2025/26-284
13 March 2026

Documents regarding environmental activities for 26 Savage Street, Pinkenba

5 June 2026

 2025/26-291
25 March 2026

Documents regarding graffiti control / removal between Brisbane City Council and major landowners / infrastructure groups

Previously released documents

An archive list of documents released more than 6 months ago is also available.

Accessing released documents

To request copies of released documents, contact Council's Right to Information team:

Council's Publication Scheme

The Publication Scheme includes the public release of Civic Cabinet decisions and Council website or document information.

The Establishment and Coordination Committee (Civic Cabinet) has adopted a publication scheme for the proactive public release of its decisions.
Search the Civic Cabinet publication scheme

The pages or documents available from the lists below may be accessed and downloaded free of charge. Copies may also be obtained from a Council Customer Centre. There may be a small charge for this service.

Online forms

Terms and conditions

This website is owned and operated by Brisbane City Council (ABN: 72 002 765 795). By using this website, you agree to these terms and conditions, and Council’s Privacy Policy. 

You should review the following Brisbane City Council statements:

These are designed to protect your rights and govern the use of information on this website. You should consider these terms carefully and immediately stop using our website if you do not agree to these terms.

In these terms, 'us', 'we' and 'our' means Brisbane City Council.

  1. Registration 
    1. You may need to be a registered user to use some of our online forms. 
    2. When you register and activate your account, you will provide us with personal information such as your name, email address and telephone number. You must ensure that this information is accurate and current. We will deal with all personal information we collect in accordance with our privacy statement. Please be aware your personal information will be used to complete your request and to help us improve our service delivery to you.
    3. When you register you create your own profile. You are responsible for keeping your profile information, including your password, secure and are responsible for all use and activity carried out under your user ID. 
    4. By registering to this service, you accept that Council will use the contact details provided such as your email address and telephone number to notify you of system related information, for example, outages, updates or upgrades. Your contact details will be kept private and treated in accordance with Council’s privacy statement. 
  2. Your obligations and warranties 
    1. You must use our online forms in a responsible manner. You must not do any act that we reasonably consider to be inappropriate, is unlawful or is prohibited by any laws applicable to our website and our online forms, including but not limited to: 
      1. any act that would constitute a breach of either the privacy (including uploading private or personal information without an individual's consent) or any other of the legal rights of individuals
      2. uploading files that contain viruses that may cause damage to our property or the property of other individuals
      3. posting or transmitting to our forms any unauthorised material including, but not limited to, material that is, in our opinion, detrimental to or in violation of our systems or a third party's systems or network security. 
    2. The online forms are for your personal use or internal business operations only. You must not modify, copy, distribute, display, perform, reproduce, publish, license, commercially exploit, transfer or sell any content, software, products or services contained within our online forms.  
    3. You warrant and declare that to the extent that you use our online forms on behalf of another person (for example, to perform a conveyancing search), that the other person has consented to you using our online forms on their behalf. 
    4. You warrant that any information that you upload to, or input onto, our online forms is true and accurate to the best of your knowledge and that you have used your best endeavours to ensure the truth and accuracy of that information. 
    5. You warrant that you will comply with any other term or condition which is specified on the forms and which is not included in these terms and conditions (including without limitation - terms and conditions relevant to fees and payments). 
  3. Our warranties and disclaimers 
    1. The information on our online forms is not comprehensive and may not be up-to- date, secure or error-free. While we use all reasonable attempts to ensure the accuracy and completeness of the information on our form, to the extent permitted by law, we make no warranty regarding the information on our online forms, including but not limited to warranties that the information will be complete, accurate or up-to-date, that your access will be uninterrupted or error-free or free from viruses, or that our online forms will be secure. 
    2. We may, from time to time and without notice, at our sole discretion change or add to our online forms (including these terms and conditions) or the information, products or services described in it. However, we do not undertake to keep our online forms updated. We are not liable to you or anyone else if errors occur in the information on our online forms or if that information is not up-to-date. 
    3. For convenience, our online forms may contain links to websites operated by third parties. Unless expressly stated otherwise, we do not endorse and are not responsible for the content on those linked websites and have no control over or rights in those linked websites. 
  4. Intellectual property rights 
    1. Unless otherwise indicated, we own or license from third parties all rights, title and interest (including copyright, designs, patents, trademarks and other intellectual property rights) in our online forms and in all of the material (including all text, graphics, logos, audio and software) made available on our online forms. 
    2. Your use of our online forms and use of and access to any content does not grant or transfer any rights, title or interest to you in relation to our online forms or the content. However, we do grant you a licence to access our online form and view the content on the terms and conditions set out in these terms and conditions and, where applicable, as expressly authorised by us and/or our third party licensors. Council reserves all other intellectual property rights. 
  5. Right to suspend or terminate service 
    1. We reserve the right to restrict, suspend or terminate, without notice, your access to our online forms, any content, or any feature of our online forms at any time without notice and we will not be responsible for any loss, cost, damage or liability that may arise as a result. 
  6. Liability 
    1. To the maximum extent permitted by law you release us from, and in no event shall we be liable for, any direct or indirect loss, damage, claim or expense - irrespective of the manner in which it occurs - whether due to our own negligence or otherwise - which may be suffered due to your use of our forms. 
    2. You indemnify us and our employees, councillors, agents and contractors (those indemnified) against any direct or indirect loss, damage, claim or expense made against, or suffered or incurred by, those indemnified, which arises from or is any way connected with: 
      1. your use of our form 
      2. your use of the information or materials contained on the particular form
      3. your breach of these terms and conditions. 
    3. The indemnity in clause 6.b is a continuing obligation and survives termination, completion or expiration of these terms and conditions. It will not be necessary for us to incur any expense or to make any payment before enforcing a right of indemnity conferred by clause 6.b and you must pay on demand any amount that you must pay under an indemnity in clause 6.b. 
  7. General 
    1. Your use of this form and these terms and conditions are governed by the law of Queensland and you submit to the non-exclusive jurisdiction of the courts exercising jurisdiction in Queensland. 
    2. If any of these terms and conditions are invalid or unenforceable, they will be struck out. All other terms and conditions will remain in force. 
    3. You can send us feedback about our online forms. We may at our discretion, use, reproduce, publish, modify, adapt and transmit your feedback to others free of charge and without restriction and by using this form, you consent for this to occur. 
    4. All records will be retained and disposed of according to approved retention and disposal schedules under the Public Records Act 2002(Qld).