When you contact us you can expect to be treated with honesty, fairness, sensitivity and dignity.
Our customer charter
Council is committed to responsibly managing the city on behalf of its residents. We set and strive to maintain the highest standards of service to ensure we are delivering real value for Brisbane ratepayers and residents. Brisbane's Customer Charter is a public statement that reflects this commitment and provides a clear framework for what you can expect from us.
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Download the Customer Charter document (Word - 120kb).