Our customer charter

Council is committed to responsibly managing the city on behalf of its residents. We set and strive to maintain the highest standards of service to ensure we are delivering real value for Brisbane ratepayers and residents. Brisbane's Customer Charter is a public statement that reflects this commitment and provides a clear framework for what you can expect from us.

Some documents on this page require Microsoft Word. 

Download the Customer Charter document (Word - 120kb).

When you contact us you can expect to be treated with honesty, fairness, sensitivity and dignity.

We are committed to communicating with you in a timely manner and being as responsive as possible to your issues and concerns. Find the best way to contact us.

When working with residents, Council is committed to ensuring you experience a positive and fair result. Read more about the values you can expect.

We are driven by strong corporate values that guide our thinking, actions and decision making.

The delivery of Council services is framed by a Brisbane Vision developed in partnership with the people of Brisbane.

Last updated:1 May 2019