Contact Council 24 hours a day, 7 days a week on 07 3403 8888.
Phone us for urgent issues such as:
- lost animals
- lost property
- dangerous dogs
- traffic light problems
- public safety concerns.
We aim to answer your call within 60 seconds.
Contact Council
For enquiries, feedback or to report issues, there are various ways to contact Council.
What would you like to do?
- Report an issue Find online forms to report issues, including road maintenance, safety hazards and unmaintained properties.
- Make a complaint Make a complaint about a noise, nuisance or dispute that’s impacting you or your neighbourhood.
- Dispute a fine Ask Council to review a parking or tolling fine, or an animal or environmental infringement you want to dispute.
- Community engagement Have your say on matters affecting your community and Brisbane’s future. Take part in surveys, workshops and forums.
- Petitions Start, sign or submit a petition to bring your concerns to Council's attention.
- Change your contact details Update details for your rate account, dog registration, library card or registered backflow prevention devices.
- Email Council Use this form to send general enquiries or feedback to Brisbane City Council.
Compliment a Council employee
We would love to hear about a positive experience you had with a Council employee. Fill out the feedback form to help us recognise outstanding service and celebrate our people.
How to contact Council
Talk to Council in person at Council’s Customer Centres, which provide information and advice on a range of topics, including:
- rates enquiries
- animal registration
- local laws and compliance
- licensing, permits and applications
- account payments (EFTPOS facilities available).
You can email Council using the online form.
If you request a Council service, we’ll provide you a reference number and details of your request within 3-5 business days.
If your request is complex or requires investigation, your email will be forwarded to the relevant business area to provide you with a written response within 30 days.
Mail your letter to Council at:
Brisbane City Council
GPO Box 1434
Brisbane Qld 4001
We aim to provide a full response to letters within 20 working days.
Use your mobile device to report a problem that needs fixing in your street or neighbourhood.
Take a photo and message details of the problem to Council on 0429 2 FIX IT (0429 234 948).
Make sure to include:
- the location
- your name.
We aim to provide a reference number within 2 working days.
Find a Council Customer Centre
Council staff can provide information and advice on topics including:
- rates enquiries
- animal registration
- local laws and compliance
- licensing, permits and applications
- account payments (EFTPOS facilities available).
