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Council's personalised service portals

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Discover how Council’s personalised online service portals make it quicker and easier to manage your interactions with Council online.

Introducing MyServices Brisbane

Council’s 2 new personalised service portals give you a simple and streamlined way to view and manage your service requests in one place.

  • MyServices Brisbane for individuals.
  • MyServices Brisbane for Business for organisations.

Which portal should I use?

MyServices Brisbane is for individuals. This includes:

  • Brisbane residents
  • Brisbane property owners
  • visitors to Brisbane
  • sole traders without an ABN.

MyServices Brisbane for Business is for organisations. This includes:

  • businesses and sole traders with an ABN
  • schools and universities
  • charities
  • not-for-profit organisations.

Why use MyServices Brisbane?

Available

Personalised dashboard. See your service requests and status in one place after signing into your online Council account.

Available

Faster access. Pin favourite services for easy access. View submission status and request access to development-related services.

Available

Pre-filled forms. Save time with forms that automatically populate your contact details.

Available

Customised notifications. Set your preferences to receive updates your way.

Available

Easy sign-in. Choose from multiple sign-in options. You can use Google, Apple, myID (formerly myGovID) or your email address. Find out which sign in option is best for you.

More services and features will continue to be added.

MyServices Brisbane will continue to evolve into a comprehensive one-stop-shop for interacting with Council.

Access Council's online services

Frequently asked questions

We’ve listened to feedback from Brisbane residents and businesses. MyServices Brisbane provides a simple, central place to track your service requests, manage submissions and streamline how you interact with Council. More functionalities will be added over time.

Currently, signing in is optional for most Council forms. You can continue to access forms through the Online services section without signing in. In some cases, certain specialised service requests may require sign-in to help verify your identity and simplify the process.

Any service requests you’ve already submitted will still be visible in your personalised dashboard. No data is lost.

No. Your existing preferences stay the same. You can update them at any time.

Council’s new digital identity gives you flexibility to sign in using credentials you already have. Options include Google, Apple, myID (formerly myGovID) or your email address. This makes signing in fast, secure and consistent with how you access other online services. Find out which option is right for you.