Recovering from a disaster
Disaster recovery is the coordinated process of supporting affected individuals and communities in the reconstruction of the physical infrastructure, restoration of the economy and of the environment, and support for the emotional, social, and physical wellbeing of those affected.
Dealing with an emergency can be stressful and exhausting. Recovering from an emergency or disaster event is a complex process that may take months or even years to overcome. Brisbane City Council works closely with a number of emergency service agencies and organisations to help coordinate the response and recovery efforts of a disaster event and to provide assistance to those communities who have been affected.
Some of these agencies and organisations include Australian Red Cross, SES, Queensland Fire and Emergency Services, Queensland Police Services, Energex, Volunteering Qld and more.
Health and wellbeing
Residents are encouraged to take care of their physical and emotional wellbeing when cleaning-up. Council is working closely with Lifeline and the Red Cross who can provide support for affected residents. The most common health risks during clean-ups include falls, skin lacerations, snake or spider bites, skin infections, sunburn and mosquito-borne infections.
If you or someone you know is distressed and finding it difficult to cope, please seek assistance. Support is available through organisations such as Lifeline and the Red Cross.
Lifeline maintains a telephone counselling service in addition to providing information, referral and associated services. Phone 13 11 14.
The Red Cross provides free information and resources on recovering from a disaster including the Cleaning up after an emergency guide. Residents can also phone 1300 554 419.
Help may also be obtained from your general practitioner, local community health centre or local mental health service. Please refer to the White Pages.
Pets and animal rehoming centres
If your family pet is missing Council maintains a register of all lost and found animals in Brisbane to help with your search. To search for your pet you can:
- search online to see if your lost animal is at a Council animal rehoming centre. If your animal is on the list, claim it as soon as possible. If your lost animal is not listed online, phone Council on 07 3403 8888 to register your details
- check with the animal rehoming centres daily
- contact RSPCA on 1300 363 736 and local vets
Animal rehoming centres
Council has two animal rehoming centres that house homeless, lost or abandoned animals at:
- Northside: Warra Animal Rehoming Centre, 523 Telegraph Road, Bracken Ridge
- Southside: Willawong Animal Rehoming Centre, 501 Gooderham Road, Willawong
If you find a lost animal, please contact your local vet or Council.
More information and services
For assistance or further information about disaster recovery, phone Council on 07 3403 8888.
Find more information:
- Council’s disaster management plans and tool
- current road conditions, visit www.131940.qld.gov.au or phone 13 19 40
- SES services or phone 132 500
- sign up to the Brisbane Early Warning Alert Service
- the Red Cross clean up guide includes information on safety issues, drying your home, advice on cleaning your home and possessions and the importance of looking after yourself
- contact Volunteer Queensland if you would like to help volunteer in any clean-up efforts
- Food safety fact sheets
Emergency phone numbers
For help during an event:
- Life threatening emergencies - 000 or 112 from a mobile device
- Brisbane State Emergency Service (SES) - 132 500
- Energex (loss of power) - 13 62 62
For help after an event:
- Kids Helpline - 1800 551 800
- Headspace - 1800 650 890
- Lifeline - 13 11 14
- Red Cross Queensland - 1300 554 419
- Community recovery hotline - 1800 173 349
Disaster Appeals and Donations
Brisbane City Council encourages those who wish to donate items to residents affected by an emergency or disaster event to direct their goods or donations to the following local charities: