Council's Social Media Community Guidelines

Brisbane City Council manages a number of social media channels. We operate across Facebook, Instagram, LinkedIn, Twitter, LinkedIn and TikTok.

In order to keep our online communities and conversations focused, we have established the following guidelines, outlining the rules of conduct and what content is and is not permitted.

Facebook

Brisbane City Council (Council) owns and manages the following Facebook pages and their associated Groups and Events: 

Note: This is an indicative list of Council channels at a point in time. These are subject to change. 

Council’s Community Guidelines - Facebook

Why Council uses Facebook 

These Facebook pages exist to provide information on Council initiatives, events, programs, community service announcements and news. They are used as an important tool for Council to actively engage with the community, serving as a place for discussion, enquiries and an active exchange of ideas. We will respond to service enquiries via Facebook where possible, however may also encourage individuals to contact Council by phone on 07 3403 8888 for more specific enquiries.

When using Facebook to request a Council service for some request types, with your consent, your personal details may be passed on to a contractor or agent who provides a service on Council’s behalf so that we may ensure the delivery of the service. 

Operating our Facebook pages 

Council’s Facebook pages are maintained by Council’s Social Media, Public Affairs, Library Services and Contact Centre teams and are governed by the Facebook Terms of Service, Facebook Community Standards and related Facebook policies.

The Contact Centre monitors the Brisbane City Council and What’s on Brisbane pages: 

  • Monday – Friday: 6:30am - 10:30 pm 
  • Saturday - Sunday: 7am - 10:30pm 

Moderating our Facebook pages 

We encourage discussion and the sharing of opinions with others and with Council via Facebook groups and pages. In order to ensure groups and pages are friendly and welcoming for everyone, we do moderate where needed. We ask that when contributing your views to Council’s Facebook pages and associated groups and events, you ensure that you:

  • do not post defamatory comments towards any other individual or business
  • do not harass, abuse or threaten any individual, business or Council employee
  • do not post anything that may offend others, particularly in reference to an individual’s race, age, gender, sexuality, political leaning, religion, employment, or disability
  • do not use obscene or offensive language
  • do not post false or misleading information
  • do not post repeat comments continuously
  • do not promote anything that may constitute spam, such as commercial interests, solicitations, advertisements or endorsements
  • do not share private or personal information of yourself or anyone else, including email addresses, phone numbers or home addresses as comments on publicly available posts

If you don’t adhere to the above, we will moderate, hide and potentially remove your comment. All moderation will be done at Council and the platform’s discretion and can be applied to any post, comment, or interaction that is deemed inappropriate. We may take the discussion 'offline' or into a private channel if we believe that the content is personal in nature or is affecting the enjoyment of the page for other visitors. 

Enjoy the page and be courteous 

Overall, we want everyone to feel safe and welcome on Council’s Facebook pages. We welcome your comments and hope you enjoy spending time here. Generally, all we ask is that you’re polite. If you have any questions or comments about this policy, please message us.

Instagram 

Brisbane City Council (Council) owns and manages the following Instagram accounts: 

Note: This is an indicative list of Council channels at a point in time. These are subject to change. 

Council’s Community Guidelines - Instagram

Why Council uses Instagram 

Council’s Instagram accounts exist to provide information on Council initiatives, events, programs and news. It is used as an important tool for Council to actively engage with the community, serving as a place for discussion and an active exchange of ideas. We will respond to service enquiries via Instagram comments where possible but encourage individuals to contact Council by phone on 07 3403 8888 for more specific information and/or service enquiries. Instagram direct messages are not monitored, please contact Council by phone on 07 3403 8888 for service enquiries.

When using Instagram to request a Council service, for some request types, with your consent, your personal details may be passed on to a contractor or agent who provides a service on Council’s behalf so that we may ensure the delivery of the service. 

Operating our Instagram pages 

Council’s Instagram pages are maintained by Council’s Social Media, Library Services and Contact Centre teams and governed by the Instagram Community Guidelines, Instagram Terms of Use and related Instagram policies.

The Contact Centre monitor comments on the Brisbane City Council page: 

  • Monday – Friday: 6:30am - 10:30 pm 
  • Saturday - Sunday: 7am - 10:30pm 

Moderating our Instagram pages 

We welcome your comments and encourage you to discuss and share opinions with others and Council via our Instagram pages. In order to ensure our pages are friendly and welcoming for everyone, we do moderate where needed. We ask that when contributing your views to Council’s Instagram page, you ensure that you:

  • do not post defamatory comments towards any other individual or business
  • do not harass, abuse or threaten any individual, business or Council employee
  • do not post anything that may offend others, particularly in reference to an individual’s race, age, gender, sexuality, political leaning, religion, employment or disability
  • do not use obscene or offensive language
  • do not post false or misleading news
  • do not post repeat comments continuously
  • do not promote anything that may constitute spam, such as commercial interests, solicitations, advertisements or endorsements
  • do not share private or personal information of yourself or anyone else, including email addresses, phone numbers or home addresses as comments on publicly available posts.

If you don’t adhere to the above, we will moderate and potentially remove your comment. All moderation will be done at Council and the platform’s discretion and can be applied to any post, comment, or interaction that is deemed inappropriate. 

Enjoy the page and be courteous 

Overall, we want everyone to feel safe and welcome on Brisbane City Council’s Instagram pages. We welcome your comments and hope you enjoy spending time here. Generally, all we ask is that you’re polite. If you have any questions or comments about this policy, please contact Council by phone on 07 3403 8888.

LinkedIn

Brisbane City Council (Council) owns and manages the following LinkedIn account: 

Council’s Community Guidelines - LinkedIn

Why Council has a LinkedIn Page 

Brisbane City Council’s (Council) LinkedIn page exists to provide information on Council initiatives, programs and news. It is used as an important tool for Council to actively engage with the community, serving as a place for discussion and an active exchange of ideas. We do not use LinkedIn for service enquiries, we encourage individuals to contact Council by phone on 07 3403 8888 for service enquiries. 

Operating our LinkedIn page 

Council’s LinkedIn page is maintained by Council’s Social Media and Contact Centre teams and governed by the  LinkedIn User Agreement and related LinkedIn policies.

The Contact Centre monitor comments on this page: 

  • Monday – Friday: 6:30am - 10:30 pm 
  • Saturday - Sunday: 7am - 10:30pm 

Moderating our LinkedIn page 

We encourage you to discuss and share opinions with others and Council via posts on our LinkedIn page. In order to ensure our page is friendly and welcoming for everyone, we do moderate where needed. We ask that when contributing your views to Council’s LinkedIn page, you ensure that you:

  • do not post defamatory comments towards any other individual or business
  • do not use a misleading or fake name or employment position
  • do not harass, abuse or threaten any individual, business or Council employee
  • do not post anything that may offend others, particularly in reference to an individual’s race, age, gender, sexuality, political leaning, religion, employment or disability
  • do not use obscene or offensive language
  • do not post false or misleading news
  • do not post repeat comments continuously
  • do not affect the enjoyment of our page for other visitors
  • do not promote anything that may constitute spam, such as commercial interests, solicitations, advertisements or endorsements
  • do not share private or personal information of yourself or anyone else, including email addresses, phone numbers or home addresses as comments on publicly available posts.

If you don’t adhere to the above, we will moderate and potentially remove your comment. All moderation will be done at Council and the platform’s discretion and can be applied to any comment or interaction that is deemed inappropriate. Due to the limitations of LinkedIn, we cannot privately communicate with you, so we will remove comments that do not adhere to the above without any further discussion or communication.  

Enjoy the page and be courteous 

Overall, we want everyone to feel safe and welcome on Brisbane City Council’s LinkedIn page. We welcome your comments any time and hope you enjoy spending time here. Generally, all we ask is that you’re polite. If you have any questions or comments about this policy, please contact Council by phone on 07 3403 8888.  
 

Note: This is an indicative list of Council channels at a point in time. These are subject to change. 

Twitter 

Brisbane City Council (Council) owns and manages the following Twitter accounts: 

Note: This is an indicative list of Council channels at a point in time. These are subject to change. 

Council’s Community Guidelines - Twitter

Why Council has a Twitter Page 

Council’s Twitter accounts exist to provide information on Council initiatives, events, programs, news, sponsorships, community service announcements and crisis communications. It is used as an important tool for Council to actively engage with the community, serving as a place for discussion, enquiries and an active exchange of ideas. We will respond to service enquiries via Twitter where possible but encourage individuals to contact Council on 07 3403 8888 for specific enquiries.

When using Twitter to request a Council service, for some request types, with your consent, your personal details may be passed on to a contractor or agent who provides a service on Council’s behalf so that we may ensure the delivery of the service. 

Operating our Twitter page 

Council’s Twitter accounts are maintained by Council’s Social Media, Library Services, Public Affairs and Contact Centre teams and governed by the Twitter Rules and Policies and related Twitter policies.

The Contact Centre monitor the Brisbane City Council account: 

  • Monday – Friday: 6:30am - 10:30pm 
  • Saturday - Sunday: 7am - 10:30pm 

Moderating our Twitter page 

We encourage you to discuss and share opinions with others and Council via our Twitter pages. In order to ensure our page is friendly and welcoming for everyone, we do moderate where needed. We ask that when contributing your views to Council’s Twitter pages, you ensure that you:

  • do not post defamatory comments towards any other individual or business
  • do not harass, abuse or threaten other individuals, businesses or Council employees
  • do not post anything that may offend others, particularly in reference to an individual’s race, age, gender, sexuality, political leaning, religion, employment or disability
  • do not use obscene or offensive language
  • do not post false or misleading news
  • do not post repeat comments continuously
  • do not promote anything that may constitute spam, such as commercial interests, solicitations, advertisements or endorsements
  • do not share private or personal information of yourself or anyone else, including email addresses, phone numbers or home addresses as comments on publicly available posts.

We will moderate and potentially mute or block any users that don’t adhere to the above. All moderation will be done at Council or the platform’s discretion and can be applied to any post, comment, or interaction that is deemed inappropriate. We may take the discussion 'offline' or into a private channel if we believe that the content is personal in nature or is affecting the enjoyment of the page for other visitors. 

Enjoy the page and be courteous 

Overall, we want everyone to feel safe and welcome on Brisbane City Council’s Twitter pages. We welcome your comments any time and hope you enjoy spending time here. Generally, all we ask is that you’re polite. If you have any questions or comments about this policy, please message us.

TikTok 

Brisbane City Council (Council) owns and manages the following TikTok account: 

Council’s Community Guidelines - TikTok 

Why Council has a TikTok Page 

Brisbane City Council’s (Council) TikTok account exists to provide information on Council initiatives, events and programs. It is used as an important tool for Council to actively engage with young adults in the community, serving as a place for discussion and an active exchange of ideas. We do not use TikTok for service enquiries, we encourage individuals to contact Council by phone on 07 3403 8888 for service enquiries. 

Operating our TikTok page 

Council’s TikTok page is maintained by Council’s Social Media team and governed by the TikTok Community Guidelines and related TikTok policies. 

Moderating our TikTok page 

We welcome your comments and encourage you to discuss and share opinions with others and Council via our TikTok page. In order to ensure our page is friendly and welcoming for everyone, we do moderate where needed. We ask that when contributing your views to Council’s TikTok page, you ensure that you:

  • do not make defamatory comments towards any other individual or business
  • do not harass, abuse or threaten individuals, businesses or Council employees
  • do not post anything that may offend others, particularly in reference to an individual’s race, age, gender, sexuality, political leaning, religion, employment or disability
  • do not use obscene or offensive language
  • do not post false or misleading news
  • do not post repeat comments continuously
  • do not promote anything that may constitute spam, such as commercial interests, solicitations, advertisements or endorsements of any non-governmental agency
  • do not share private or personal information of yourself or anyone else, including email addresses, phone numbers or home addresses as comments on publicly available posts.

If you don’t adhere to the above, we will moderate and potentially remove your comment. All moderation will be done at Council and the platform’s discretion and can be applied to any post, comment, or interaction that is deemed inappropriate. 

Enjoy the page and be courteous 

Overall, we want everyone to feel safe and welcome on Council’s TikTok page. We welcome your comments any time and hope you enjoy spending time here. Generally, all we ask is that you’re polite. If you have any questions or comments about this policy, please contact Council by phone on 07 3403 8888.

Note: This is an indicative list of Council channels at a point in time. These are subject to change. 

Last updated: 18 November 2021