How to improve your star rating

The majority of food business owners recognise that Eat Safe Brisbane is an opportunity to show the community they are compliant with food safety and hygiene requirements. Following the guidelines and fact sheets and having a good food safety culture will help your business work towards achieving a high Eat Safe Brisbane star rating and benefit from reduced annual fees and audits. Potential customers that see a good star rating will be encouraged to eat at your premises, knowing that it meets a minimum standard of hygiene.

Translated documents

View the Eat Safe Guide and fact sheets in other languages.

Eat Safe Brisbane food safety guides

The following guides and fact sheets will assist food business owners and employees to better understand Eat Safe Brisbane, food safety and compliance with the Food Act 2006 and the Food Safety Standards.

Food safety videos

Council has produced the following videos with tips on the most common issues to help you improve your food safety practices and procedures. 

This video is also available on Council’s YouTube channel in Korean, Simplified Chinese, Traditional Chinese, Vietnamese and Hindi

This video is also available on Council’s YouTube channel in Korean, Simplified Chinese, Traditional Chinese, Vietnamese and Hindi

This video is also available on Council’s YouTube channel in Korean, Simplified Chinese, Traditional Chinese, Vietnamese and Hindi

This video is also available on Council’s YouTube channel in Korean, Simplified Chinese, Traditional Chinese, Vietnamese and Hindi

Food safety culture

Good food safety is important and helps to protect the health and well-being of our city’s residents and visitors. Having a good food safety culture in your business will help you serve safe food to your customers and improve your star rating. Food safety culture is how you and your staff think about food safety and hygiene, and the actions you take about food safety issues. Find out more about food safety culture by visiting the Food Standards Australia New Zealand website.

Good management practices

To achieve a four or five-star rating, food businesses are also required to keep accurate records of good management practices. The required documents are listed in Section B of the Eat Safe Brisbane food safety rating guide. To help businesses document management practices, Council has created food safety management templates.

Staff training

Food handlers are required to have appropriate skills and knowledge to ensure food prepared is safe for customers. 

The I’m alert – food safety training is a free interactive online food safety training program provided by Council. The program is available with Simplified Chinese translations. After completing the training, food handlers can print a certificate that can be kept by the business as a record of good management practices.


Translated documents

Fact sheets in Traditional Chinese

Fact sheets in Simplified Chinese

Fact sheets in Korean

Fact sheets in Vietnamese

Last updated:4 December 2019