Working in malls – building and scaffolding

If you are planning to do building work or erect scaffolding in any of the malls, you need to apply for a work zone permit application including erecting scaffolding and/or hoarding permit.

Applications are assessed within five working days and you must have approval before starting any work.

When you need a permit

A work zone permit application including erecting scaffolding and/or hoarding permit is required for the following activities in malls:

  • building improvements to a shop front where work will extend into the mall
  • any work that requires any part of the mall to be blocked.

Examples include:

  • cleaning
  • demolition
  • facade/awning repair
  • maintenance/repair work
  • refurbishment
  • construction
  • excavation
  • shop fit out or de-fit
  • painting
  • signage install.


An application fee of $325.00 must be made when submitting the application.

If the application is successful, a permit fee of $26.90 will be charged for each square metre each week or part thereof.

For some types of work a security deposit of $966.20 for each square metre (granite or honed concrete) may be payable before work starts.

These fees do not attract GST.

How to apply

  1. Supporting documents:
    Prepare the attachments required for your online application as Word, PDF or jpg files. Required attachments include:
    • certificate of currency for public liability to the value of $20 million
    • work method statement and/or work health safety plan, risk assessment
    • photos of hoarding to be used
    • work zone site plan
    • copies of any approvals relating to the work (for example development approval, building approval, construction management plan conditions, advertising sign licence).
  2. Complete the online application form and:
    • upload your supporting documents
    • pay the application fee using a Visa or MasterCard.
    If you need vehicle access to the mall as part of the proposed work, you have the opportunity to apply for a malls traffic permit as part of your online application.

Following approval

If your application is approved you must:

  • keep the area clean and tidy
  • ensure your hoarding and scaffolding remains safe
  • make sure neighbouring properties aren't affected by noise or dust
  • pay for any damage you may have caused to the mall.

Refer to the online form for full details of standard terms and conditions.

If you paid a security deposit, when you have finished your building improvements you can email City Malls Management to request a refund.

More information

For advice specific to your situation, phone Council's Business Hotline on 133 BNE (133 263).

Last updated: 6 July 2023

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