Working in malls – building and scaffolding

If you are planning to do building work or erect scaffolding in any of the malls, you need to apply for a Work Zone Permit Application including Erecting Scaffolding and/or Hoarding  Permit. Applications are assessed within five working days and you must have approval before starting any work.

When you need a permit

A Work Zone Permit Application including Erecting Scaffolding and/or Hoarding  Permit is required for the following activities in malls:

  • building improvements to a shop front where work will extend into the mall
  • any work that requires any part of the mall to be blocked.

Examples include:

  • cleaning
  • demolition
  • facade/awning repair
  • maintenance/repair work
  • refurbishment
  • construction
  • excavation
  • shop fit out or de-fit
  • painting
  • signage install.


An application fee of $93.00 must be made when submitting the application.

If the application is successful, a permit fee of $26.00 will be charged for each square metre each week or part thereof.

For some types of work a security deposit of $934.00 for each square metre (granite or honed concrete) may be payable before work starts.

These fees do not attract GST.

How to apply

  1. Supporting documents:
    Prepare the attachments required for your online application as Word, PDF or jpg files. Required attachments include:
    • certificate of Currency for Public Liability to the value of $20 million
    • work method statement and/or work health safety plan, risk assessment
    • photos of hoarding to be used
    • Work zone site plan
    • copies of any approvals relating to the work (for example development approval, building approval, construction management plan conditions, advertising sign licence).
  2. Complete the Work Zone Permit Application including Erecting Scaffolding and or Hoarding Permit Application and:
    • upload your supporting documents
    • pay the application fee using a Visa or MasterCard.
    If you need vehicle access to the mall as part of the proposed work, you have the opportunity to apply for a Malls Traffic Permit as part of your online application.

Following approval

If your application is approved you must:

  • keep the area clean and tidy
  • ensure your hoarding and scaffolding remains safe
  • make sure neighbouring properties aren't affected by noise or dust
  • pay for any damage you may have caused to the mall.

Refer to the online form for full details of standard terms and conditions.

If you paid a security deposit, when you have finished your building improvements you can email City Malls Management to request a refund.

More information

For advice specific to your situation, phone Council's Business Hotline on 133 BNE (133 263).

Last updated: 1 July 2022

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