Riverstage admission

Find information about admission to Brisbane City Council's Riverstage, including general rules, general admission, permitted items, entry conditions, passouts, COVID-19 additional venue entry conditions, information and frequently asked questions and our bad weather policy.

General rules

Ticketed events for people 18 years and over

People 18 years and over must carry one of the following forms of identification:

Riverstage may refuse entry (without refund) to people without suitable identification. 

All ages ticketed events

Patrons must present a valid ticket.

The following general rules apply:

  • adults must accompany children 12 years and under
  • adults are strongly recommended to accompany children between 13 and 15 years
  • all patrons must hold a valid ticket regardless of age, unless specified for an event.

Admission for non-ticketed events

Patrons will not be admitted once the venue capacity is reached. Council encourages guests to arrive early and to arrive together to avoid disappointment.

Scalping and resale facilities

Riverstage advises patrons not to risk losing money and missing out on an event by purchasing through unauthorised ticket resellers. 

You may be refused entry if you purchased invalid tickets from a scalper or unauthorised seller. 

Ticketmaster is the authorised ticketing agency for Riverstage. Council is unable to verify the validity of tickets purchased via any other channel.

General admission

General admission at Riverstage is standing room only. Most of the venue is grassed area on a gentle slope.

For seated events with reserved seating, refer to your ticket for your seat row and number.

Permitted items

You can bring the following items into the venue:

  • sealed unopened soft plastic water bottles up to 600ml - lids will be removed (event dependant)
  • empty soft plastic water bottles up to 600ml with lids removed for filling at Riverstage's free water stations (event dependant) (lids can be deposited at the cloakroom - free service)
  • rugs and blankets (event/capacity dependent)
  • working guide dogs and assistance dogs
  • strollers (event dependent).

Non-permitted items

You cannot bring the following items into the venue:

  • backpacks
  • bags larger than A4 size
  • cameras with detachable lens
  • chairs or elevated seating
  • domestic animals (excludes working guide dogs and other assistance dogs) 
  • eskies
  • fireworks (of any kind)
  • full (or empty) beverage bottles, cans or containers of any kind (not including water)
  • food 
  • iPads
  • large flashlights and torches
  • laser pointing devices
  • prams
  • selfie sticks
  • skateboards
  • studded fashion items
  • umbrellas
  • video or audio recorders of any type
  • weapons of any kind 
  • any other items considered to be harmful to others.

Council may add items to the prohibited list as required. 

For more information on prohibited items or event-specific conditions of entry, email the Riverstage Venue Operations Manager.

Entry conditions

All bags will be searched. A personal safety and security search is a condition of entry. Security wanding may occur at events. You can leave prohibited items at the cloakroom. Illegal items will be confiscated.

Patrons must not stand on bins or fences. The venue is not responsible for any injuries caused or suffered by patrons standing on bins or fences.

COVID-19 additional venue entry conditions

From August 2020 unless otherwise expressly stated, Additional Conditions of Entry apply for all Riverstage events as follows: 

  • if you are unwell or have any symptoms consistent with COVID-19 do not attend the event
  • do not attend the event if you have tested positive to COVID-19 within the last 14 days or have been in contact with anyone that has tested positive to COVID-19 within the last 14 days
  • do not attend the event if you have travelled internationally, or to a COVID-19 hotspot within the last 14 days
  • adhere to social distancing requirements and practice good hygiene by coughing or sneezing into your elbow
  • wash hands and sanitise regularly
  • follow directions of all staff, security and police
  • follow all signage and markers on the floor, pathways, fences and structures throughout the venue
  • cashless payments methods will be used and encouraged at this event 
  • bags in the venue are discouraged. No bags over the size of A4 piece of paper will be permitted
  • cloaking facilities will not be available
  • only sit in the allocated seat/section shown on your ticket
  • prams are not permitted. Strollers may be allowed (event dependent)
  • we encourage all patrons to bring and wear their own face mask
  • consent to thermal testing if requested
  • you have considered the risk of COVID-19 and your own personal circumstances, including any health condition or vulnerability that you may have prior to your attendance
  • the venue reserves the right to refuse entry to patrons displaying signs of COVID-19 or who fail to comply with these conditions of entry
  • the venue reserves the right to remove patrons from the venue displaying signs of COVID-19 or who fail to comply with these conditions of entry
  • where a patron is refused entry to or removed from the venue, no refund will be made available unless exceptional circumstances apply
  • consent to your information being provided to QLD Health for contact tracing purposes.

It is also recommended that all patrons download the The Australian Government COVIDSafe app and have this app running with Bluetooth enabled throughout the event.

Passouts

No passouts are given under any circumstance.

Bad weather policy

Riverstage is an outdoor amphitheatre. If rain or bad weather occurs, the show will proceed, unless deemed unsafe to do so. No refunds will be authorised unless the event is cancelled.

COVID-19 information and frequently asked questions

We want you to have a fun, safe and enjoyable time, so to be COVID Safe note:

  • if you’re not well stay at home 
  • travel light as no cloakroom will be available and no bags preferred
  • respect each other and each other’s space, everyone has the right to feel safe
  • wash your hands
  • bring and wear your own face mask. We encourage all patrons to bring and wear their own face mask
  • COVID-19 conditions of entry mean we may conduct thermal testing (medical checks) and/or refuse entry if we believe someone is presenting with systems of COVID-19 so if you’re not well stay at home; forward on your ticket to a friend
  • the preference is electronic payment.

How is Riverstage reducing risk?

  • We are operating under a Queensland Health Approved COVID Safe Site-Specific Plan
  • Extra cleaning and sanitisation pre, during and post event with a focus on high traffic areas such as water taps, and toilets
  • Increased health, social distancing and hygiene signage
  • Patrons displaying respiratory symptoms will not be permitted entry
  • Patrons failing to comply with COVID-19 specific event conditions will be refused entry to or removed from the venue
  • Socially distanced seating plans
  • Cashless payments preferred for food and beverage purchase
  • Ticketing system which supports contact tracing

What can I do to ensure a successful event at Riverstage during COVID-19?

  • Social distance, with 1.5m between yourself and others
  • Follow signage, sit in your designated seat and follow the advice of staff
  • Wash your hands and use sanitiser regularly
  • Cough or sneeze into your elbow and dispose of tissues responsibly
  • Stay home if you feel unwell or have been in contact with someone who has felt unwell in the past two weeks
  • Bring and wear your own face mask
  • Download and use the COVID Safe App

Can I still buy food and drinks at Riverstage?

Yes, however we are strongly encouraging paypass (non-cash transactions) during this time. For a full list of conditions read the conditions of entry.

Last updated: 15 October 2020