Riverstage

General admission events mean standing room only, unless stated otherwise.

Reserved seating events have seating installed, with general admission ticketholders standing or seated behind. 

For reserved seating, check the venue map before ticket purchase.

If you're over 18, have one of the following forms of current identification on hand:

• Australian driver's licence or learner's permit
• passport (from any country)
• adult proof of age card
• a recognised proof of age card (e.g. Keypass identity card)
• foreign driver's licence.

These can be hard copy ID or digital ID.

When attending an all ages event:

• adults must accompany children 12 years and under
• adults are strongly recommended to accompany children between 13 and 15 years
• all patrons must hold a valid ticket regardless of age, unless specified.

Arrive early to avoid disappointment for non-ticketed events. Once Riverstage has reached capacity, we are unable to admit anyone else.

VIP tickets are arranged by promoters and artists, not Riverstage.

Make sure you buy tickets from Ticketmaster - the authorised ticketing agency for Riverstage events. We can't verify the validity of tickets purchased elsewhere.

Occasionally, we may sell through another vendor. Check the event listing on What’s On in Brisbane.

All refund requests need to go directly through your point of purchase, most likely Ticketmaster.

Riverstage is an outdoor amphitheatre. If rain or bad weather occurs, the show will proceed, unless deemed unsafe to do so. We’ll only issue refunds if an event is cancelled.

A temporary Ticketmaster box office is generally open outside Gate 1 for Riverstage concerts. It opens approximately 30-60mins prior to gates and closes at approximately 8pm (subject to change).

If tickets are for sale at the box office, Ticketmaster is unable to hold tickets for patrons. We sell tickets on a first come, first served basis.

Special notes:

• If you have prescription medication, keep it in original packaging with your name on the script.
• You may bring fruit or a small sealed bag of lollies.
• We do have a number of food vendors on site for each event. However, to bring additional food or drink for medical reasons, contact the venue to confirm.

• We will search your bags.
• We will do personal safety and security checks.
• Security wanding may occur.
• You can leave non-permitted items at the cloakroom.
• We will confiscate any illegal items.
• You must not stand on bins or fences.
• We do not allow camping in the City Botanic Gardens. 

For more questions about entry conditions, email Council or call 07 3403 7921 during business hours.

Pass outs (tickets that allow you to leave and re-enter later) will not be given.

Riverstage is an outdoor amphitheatre. If rain or bad weather occurs, the show will proceed, unless deemed unsafe to do so.

We will only authorise refunds in an event is cancelled.

The gate opening time for your concert will be displayed on the:

• What's on in Brisbane event listing
• Ticketmaster website.

You may also be able to view set times at the above locations, however not all events announce set times. Watch social media channels for the promoter or artist for more information a few days before a concert. Set times are subject to change.

If you cannot see an end time, all events must end by 10pm.

The Deck is a second-storey bar space. You need a package that includes The Deck to enter this area. Patrons can view the skyline and stage from this venue.

You can arrange access to this area through Ticketmaster.

For most concerts at Riverstage, artists will sell merchandise. You''ll find a merchandise stall inside the venue near Gate 1 during events, and sometimes another outside.

An external operator manages this stall (or these stalls), not Riverstage.

You can drop off patrons with accessibility needs or mobility concerns at the roundabout on Gardens Point Road. The closest carpark is QUT next door. This road often becomes congested, so allow extra time. 

An accessible sign at the bottom of Gate 1 directs patrons to the entry. Speak with security if you need further assistance for entry.

You cannot bring chairs into the venue. If you require a chair contact Ticketmaster to book onto the accessible viewing platform .

Riverstage offers a limited accessible viewing platform at the top of the hill for patrons with accessibility needs. You’ll find a wheelchair-accessible portable toilet nearby.

You can book accessible options through Ticketmaster including the platform by:

• clicking the accessible toggle button on the Ticketmaster website

• by phoning Ticketmaster on 1300 446 925 

• or by using their dedicated online request form.

Council accepts the Queensland Government Companion Card. This card allows free entry to Riverstage to anyone accompanying a person with disability who needs attendant care support. You can book your companion ticket with Ticketmaster (see above).  

When you arrive, speak to the security guard there for help finding your spot. Portable foldable chairs are available in this area for patrons who need one. As it is an outdoor venue some chairs may not be undercover. 

For questions about the platform, email Council or call 3403 7921 during business hours.

If you’re in front of the stage and need an accessible toilet, ask security for the nearest one.

The venue currently offers no quiet room and does not permit passouts after entry. Speak with security, medical tent, or Police at the event to see how we can help on the night.

If you bring an assistance animal, ensure it wears an ID vest or you have ID.

Ask security at the gates for relief area locations if needed.

Technical facilities at Riverstage include:

• 50 square metre backstage storage 
  
• 6 metre x 6 metre front of house with underground cable access that can be modified to meet your requirements
  
• power supply audio 150 amps per phase
  
• power supply lighting 350 amps per phase
  
• rigging points and weight loadings
  
• internet access.
  

Riverstage has 4 levels. Use the floor plans to plan your event. 

Ground floor stage plan - offices

Level 1 stage plan - stage, production office and two dressing rooms

Level 2 stage plan - green room, kitchen facilities and two dressing rooms

Level 3 stage plan - covered rooftop hospitality area