Ferry Network community engagement

Brisbane City Council understands the travel needs of Brisbane residents, visitors and commuters change and believes any significant public transport review should involve community engagement.

The Ferry Network Review is your opportunity to have your say.

Brisbane residents, visitors and commuters provided valuable feedback in the first round of consultation of the Ferry Network Review. Now we want to ask you a for a little more detail including some questions about frequency of services, journey times and operating hours.

Have your say to allow us to provide the best possible service.

Engagement summary

Summary of Ferry Network engagement activities
Location St Lucia to Hamilton
Engagement outcomes Identify opportunities to improve ferry services to meet the need of Brisbane's residents, visitors and commuters
Latest update Council is offering a further opportunity for the community to have their say via a short survey until midnight 8 October 2021. Have your say.

About the community engagement

Council understands the travel needs of Brisbane's residents, visitors and commuters are ever changing and is undertaking community engagement to better understand the community's views and experiences using Brisbane's ferry services, including CityCat, CityHopper and Cross River Ferry services.

As part of this community engagement, Council is inviting Brisbane residents, visitors and commuters to share how, why, when and where they use these services, as well as the kinds of services that could be of benefit to the community. Council will use this information to identify what changes could be considered to better meet the community's public transport needs.

In considering any service improvements, Council will look at opportunities to improve the integration between the ferry services, other public and active transport options and the best available transfer locations for customers.

The review will include:

  • opportunities to improve the ferry network including route paths and service frequencies to ensure best possible alignment to user need and demand.
  • scheduling activities to optimise the timetable design to ensure outcomes are as customer focussed and efficient as possible
  • evaluation of existing transport options and how transfer opportunities are utilised to ensure they remain as seamless and customer focused as possible.

The review will not include:

  • changes to infrastructure including ferry terminals, vessels, road networks or parking facilities
  • the public transport fare structure, which is the responsibility of TransLink.
  • aspects of public transport routes that have impacts outside the Brisbane ferry network.

Project timeline


July 2021

Community engagement: 12 to 30 July


August 2021

Analysis of feedback from July community engagement



September – October 2021

Community engagement:

  • 30 August to 17 September: face-to-face engagement information sessions and an online survey
  • 18 September to 8 October: short online survey



October – November 2021

Preparing for timetable changes


December 2021

Opening of Howard Smith Wharves ferry terminal and implementation of service changes


Have your say

Council would like to hear from both users and non-users of Brisbane’s ferries to better understand how you currently use ferry services, any suggestions you may have for improvements, or what would motivate you to travel on Brisbane’s ferry network. This feedback will be used to inform the network changes that will be implemented in December.

You can have your say online from 18 September-8 October 2021.

Next steps

Council will review the feedback provided to identify any opportunities to improve the CityCat, CityHopper and Cross River Ferry services. Any suggestions for service improvements or changes that may emerge from this community engagement will be subject to funding and will be assessed according to community need and demand.

More information

For more information about community engagement:

Last updated: 18 September 2021