Go Between Bridge toll credit scheme

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To help alleviate the construction impacts associated with major projects in the area, Brisbane City Council is investing in a toll credit scheme for use on Brisbane’s Go Between Bridge for local residents.

Residents and tenants of 4101-suburb including South Brisbane, Highgate Hill and West End will be eligible to apply for a Linkt tolling credit for use on the Go Between Bridge.

The toll credit scheme will be available for eligible applicants over the 2021 to 2024 calendar years.

Council and Transurban Queensland will implement and administer the credit scheme. In consultation with Transurban, Council will continue to work through the requirements for this initiative and provide further updates as they become available. 

Frequently asked questions

Why is the toll credit scheme being introduced?

An unprecedented level of government and private investment is occurring in our city centre. New transport infrastructure such as the Brisbane Metro and Cross River Rail, as well as new residential and commercial buildings, tourism and entertainment precincts will reshape our city centre. 

With this investment comes disruption to the city in the form of construction impacts, including road and footpath closures, changes to public transport routes and stops, property impacts and public spaces. 

To help alleviate the construction impacts associated with major projects in the area, Council is investing in a toll credit scheme on Brisbane’s Go Between Bridge for local residents.

How will the toll credit work?

  • A credit of $100 per eligible toll account per annum will be available (maximum credit of $400 per eligible toll account over the life of the relief scheme)
  • The toll credit is applicable to approved residents in the 4101 postcode with a valid Linkt toll account 
  • The toll credit is only available for toll accounts used for private travel, following application and approval
  • It is anticipated that an application form will be available on Council’s webpage from 1 January 2021
  • Applicants will be required to re-apply on each year anniversary of application and provide supporting evidence of 4101 residency to be credited for the forward year

Who is eligible for the credit scheme?

  • Residents and tenants of 4101-suburb including South Brisbane, Highgate Hill and West End can apply for a Linkt tolling credit on the Go Between Bridge
  • Residents and tenants applying must have at least six months remaining on their tenancy
  • An eligible applicant and Linkt account can only receive one $100 credit over any given twelve-month period.  Applicants in a share house arrangement or similar would need to demonstrate eligibility and have a separate eligible Linkt toll accounts
  • The purpose of this initiative is to provide temporary relief for residents in the 4101-postcode to ensure they can travel to local destinations during the major construction activities of projects in South Brisbane, such as Brisbane Metro and Cross River Rail

Tips for applying

A number of options are available to households in the 4101-suburbs when it comes to applying for the Go Between Bridge toll credit scheme, including:

  1. Complete the online application form. See below for details of this.
  2. Send your details and supporting documents through to the team directly at
    BI-TPO-GBB_Toll_Credit@brisbane.qld.gov.au.
  3. Contact council’s 24-hour Contact Centre on 3403 8888 and request a hard copy form to be sent out to your private address. Council’s fulfilment team will be notified and will distribute a hardcopy form to the applicant, along with a reply-paid envelope.
  4. Visit a Brisbane City Council Business Centre, library or engaging with their local ward office where assistance in printing and other resources is available to assist residents in completing their application.

How long will the credit scheme be in place for?

  • Council is planning to have the scheme in place by late January 2021
  • The toll credit is planned to be in place for the duration of major infrastructure works for Brisbane Metro in South Brisbane, which are scheduled to be completed by mid-2024
  • Council and Transurban Queensland will implement and administer the relief scheme
  • In consultation with Transurban, Council will continue to work through the requirements for this initiative and provide further updates as they become available

How will Linkt account holders know if they are eligible?

  • Transurban will provide notification to Linkt account holders with 4101 addresses via email
  • Council’s website will be updated regularly with information about the scheme and eligibility criteria
  • Council’s 24-hour Contact Centre will also have the appropriate information on the scheme to provide individuals

Terms and conditions

Before applying for the toll credit, read the terms and conditions for the Go Between Bridge (GBB) Toll Credit Scheme

How to apply

The online application form is now available for residents to apply for the toll credit scheme.

Once the form has been completed, Council officers will assess the application to determine eligibility. Council officers will notify you if your application has been unsuccessful. Should you be successful, Transurban will be notified confidentially of the account holders who are eligible for the credit and Transurban will administer the credit to the individuals account. Transurban will then contact you via email and let you know when your credit has been applied.

Council will take all reasonable and appropriate steps to protect the privacy of individuals as required by the Information Privacy Act 2009 and the Information Privacy Principles contained in that Act. Read more about Council's privacy policy

Apply for the Go Between Bridge toll credit

More information

For more information on this initiative you can:

  • phone Council's 24-hour Contact Centre on 07 3403 8888
  • phone Transurban on 13 33 31 - 8am to 6pm, Monday to Friday.
Last updated: 24 March 2021