Right to Information (RTI)
Accessing Council information
Before entering the application process, check whether the information required is accessible via administrative or other means (e.g. through Council’s publication scheme). If so, an application under the RTI Act 2009 or IP Act 2009 should not be lodged.
To check if information is already accessible, you can:
- view the list of the publication scheme
- use the search function on Council's website
- view Council's Disclosure Log
- view the list of published datasets on Council's open data website
- phone Council on 07 3403 8888.
An RTI or IP application may be made under the RTI Act 2009 or IP Act 2009 for access to information and CCTV footage held by Council.
Applications under the RTI Act 2009 and IP Act 2009 are made by completing the Right to Information and Privacy Access Application form (either online or by paper application), providing certain types of information and paying the application fee as outlined below:
|Application under RTI Act 2009||Application under IP Act 2009|
|Application fee||$52.60 (from 1 July 2021)||No application fee|
|Processing charge (where total processing time exceeds 5 hours)||$8.15 per 15 minutes or part thereof, for the total time spent (from 1 July 2021)||No processing charge|
|Photocopying charge||$0.25 per B&W A4 page (from 1 July 2016)||$0.25 per B&W A4 page (from 1 July 2016)|
|Additional information required||If applying for documents which contain your personal information, a copy of proof of identification (e.g. driver's licence, passport) will be required.|
Lodging an application
Before lodging a request for CCTV footage, please contact Council on 07 3403 8888 to ensure that there is a CCTV camera in the required location and that the footage retention period has not passed. Generally speaking, CCTV footage is unlikely to be kept for a period longer than 20 days. There is a separate processes for Government organisations requesting Traffic CCTV footage.
To lodge an application under the RTI Act 2009 and IP Act 2009 please complete the Right to Information and Information Privacy Access Application form.
If you email the completed application form, you will need to complete the separate credit card authorisation form (PDF - 48kb), or a Council officer will contact you to arrange payment of the relevant fee.
Applicants are encouraged to apply online. However, if you are unable or prefer not to submit an online application, a paper or scanned PDF format application can be lodged:
- in person at a Regional Business Centre
- by mail to RTI and IP Officer, Brisbane City Council
GPO Box 1434
Brisbane Qld 4001
- by email to the RTI and IP Officer
- Download Right to Information and Information Privacy Access Application (PDF - 201kb)
- Download Credit Card Authorisation form (PDF - 48kb).
Applications will be processed within 25 working days, unless an extension is required.
If you are dissatisfied with the RTI and IP Officer’s decision, you can apply for an internal review conducted by a different officer within Council, or an external review conducted by the Office of the Information Commissioner.
For more information, phone Council on 07 3403 8888.
Council's disclosure log contains a record of documents released in response to applications made under the Right to Information Act 2009.
The documents available from the lists below may be accessed and downloaded free of charge. Copies may also be obtained from a Regional Business Centre. There may be a small charge for this service.
- contact Council
- election information
- councillors and wards
- complaints (including unavailability of information listed in the Publication Scheme)
- laws and permits.
- news and publications
- Brisbane’s Customer Charter
- Your City Your Say
- lodgements and applications
- Council businesses.
- Council budget 2018-19
- annual report and financial statements
- quarterly financial report
- fees and charges
- tendering to Council.
How Council makes decisions
- Council meetings, minutes and committees
- Council consultations
- have your say on building and development
- interactive flood awareness maps
- technical documents.
Refer to Council’s privacy obligations for further information.
- privacy statement
- Code of Conduct
- Community Engagement Policy
- Public Interest Disclosure Procedure (Word - 111kb).
If you are unable to find what you are looking for in the lists above, use the search function on Council's website.
If you need to access a document in a different format, you can phone Council on 07 3403 8888. If you need an interpreter to speak with Council, phone the Translating and Interpreting Service on 13 14 50 and ask to be connected to Council on 07 3403 8888.