Report bin problems

Use this page to find information about:

  • requesting a new bin or bin repair
  • reporting a stolen bin
  • reporting an abandoned or unwanted bin at your property.

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Bin repairs

Brisbane City Council repairs damaged bins for free. Council recommends not making any repairs to your bin. Report your damaged bin to Council following the bin repair instructions below.

Council is gradually replacing the dark green/grey wheelie bin lids with red lids. This is in accordance with the Australian Standard for waste bins. 

Bin repair contractors are not permitted to carry out repairs on private property or private access roads. Before you request repairs to your bin, you must:

  • put the bin outside the property on the footpath (contractors cannot carry out repairs inside or on private property). Note - If you live in a private complex (e.g townhouse development, or an estate with a private road), your bin will need to be placed outside the complex (whether gated or not) on the public footpath/kerbside until the repair is completed
  • leave the bin on the footpath until repaired or replaced

Your bin must be less than half-full at the time of repair/replacement, or it may not be able to be repaired. If your bin is already more than half-full, you may need to remove contents until the repair is completed, alternatively report the bin for repair after it has been serviced on your scheduled collection day.

Contact Council to get your bin repaired. Bins are repaired as soon as possible.

In-home bin service repair

You can contact Council online to request a damaged bin repair for an in-home bin service.

Stolen bins

Before you contact Council about replacing your stolen bin, check your neighbour hasn’t taken your bin by mistake. 

Contact Council for a replacement bin. It will be delivered as soon as possible.

Unwanted, found or abandoned bins

You can report an unwanted or found bin for removal. Bins will be picked up by the contractor as soon as possible.

Last updated: 22 April 2022
Topics: waste

Brisbane City Council acknowledges the Traditional Custodians of the land and their unique relationship with their ancestral country. We pay respect to all Aboriginal and Torres Strait Islander Elders of Brisbane, and recognise their strength and wisdom.