Flood information frequently asked questions

Below are frequently asked questions about Flood Information Online, the Flood Awareness Map and FloodWise Property Reports.

Flood Information Online

What is Flood Information Online (FIO)? 

Flood Information Online is a site that contains Brisbane City Council’s Flood Awareness Map, FloodWise Property Report as well as links to flood information and education material. It was updated on 9 September 2022. Flood Information Online will help you understand current and modelled flooding on a property or in a general area and contains link to tips to prepare for flooding. 

How do I find out what’s included in Flood Information Online?   

Use the menu located in the top right-hand corner of the Flood Information Online home page to open a drop-down list with useful links. 

How should residents use the flood information? 

As a first step, use the Flood Awareness Map to search for an individual address or lot to see if flooding is likely or unlikely, and what types of flooding may be present.  

Secondly, use the technical FloodWise Property Report for more technical flood information for a property. This report is designed to assist with planning and building.   

Thirdly, take advantage of the links to information, and quick videos that have been developed to help you better understand flooding in Brisbane.  

Will I find information here about real-time flooding?   

No real-time flooding information is available in Flood Information Online, however the site includes useful links to emergency sites, traffic updates, outages posted by major services providers, school closures and other useful information.  

How do I report issues about the site or give feedback?   

To report an issue or to give feedback, use the feedback form in Flood Information Online. It can be accessed by clicking on the menu located in the top right-hand corner of the screen.  

Where do I find out more about the latest flood modelling updates?  

When applicable, these will be shown in the recent updates section of the landing page. City Plan updates are available at City Plan. find more information about Council’s recent flood models.  

Who can I talk to about flooding?  

A list of contacts is available by clicking on ‘Contact Council’ on the main menu located in the top right-hand corner of the screen. 

How do I contact a Registered Professional Engineer of Queensland?

The Board of Professional Engineers of Queensland website has a list of registered professional engineers

Flood Awareness Map

What has changed in the Flood Awareness Map? 

The new-look Flood Awareness Map includes clearer navigation, simpler language and improved functionality. The improved map includes: 

  • intuitive property search function (more like Google) 

  • two aerial map views including the latest available satellite imagery and street map 

  • closer property zoom capability 

  • clearer flood extent layers 

  • Flooding Overview Panel showing a quick summary of the likelihood of flooding from river, creek, storm tide and overland flow 

  • clear map layer list with legend and simple descriptions 

  • option to use an advanced map or standard map 

  • quick link to the technical FloodWise Property Report 

  • new historic flood extent for February 2022 (river and creek flooding only). 

Has Council’s flood mapping changed?  

No flood mapping has changed however Council has now included a new historic flood layer for February 2022 for river and creek flooding. 

How do I search for a property on the Flood Awareness Map? 

To find a property on the Flood Awareness Map, open Flood Information Online and select “I am a resident, visitor or business”. Click on the “I want to search for a property on the Flood Awareness Map” button.  

Once the map opens, type in an address or lot number into the search bar. As you type a drop-down list of address options appears. Select the address from the list.  

The property is highlighted with a red border on the map and a Flooding Overview panel appears with a summary of flood types and likelihood. 

Why can’t I find my property on the Flood Awareness map?  

The FAM property search only shows addresses or lots within the Brisbane Local Government Area.  

Tips:  

  • Check that the address is correct with exact spelling and punctuation. 

  • You can also search for a Lot Plan or a suburb name. 

  • Clicking on the empty search box pulls down the last 5 recent searches. You can remove these at any time. 

  • You need to enter in your address if you swap between the standard map and the advanced map (this map has more options for switching on layers). 

If the map doesn’t display or does not show are result when searching, please submit a feedback form listing the address. If you would like to be contacted about this, please list your best contact details. You can also call Council on 3403 8888. 

The Flood Awareness Map doesn’t display correctly on my mobile device?  

For the best experience, please use a laptop or desktop to access the Flood Awareness Map. If imagery does not display properly, try zooming out. 

Why has the Flood Awareness Map turned white?

The Flood awareness Map will turn white if you have zoomed in too close. Please zoom out by using the minus button (-) on a desktop or pinch out on the screen on a mobile or tablet and the map will re-appear.

 

FloodWise Property Report

What has changed in the FloodWise Property Report? 

The updated FloodWise Property Report now includes improved graphs, aerial map and clearer layout to make it easier to understand how flooding may affect a property. Find more information about what’s included in a FloodWise Property Report.  

How do I generate a FloodWise Property Report? 

The option to generate a FloodWise Property report is available after you have searched for the address or lot number and it has appeared on the map.  

  1. Open Flood Information Online and select the relevant “I am’ option for you. Then click on the “I want to search for a property on the Flood Awareness Map” button. 
  2. A pop-up search bar appears. Type in an address or lot number into the search bar. As you type a drop-down list of address options appear. Select the address or lot required.  
  3. The property is highlighted with a red border on the map and a Flooding Overview panel appears with a summary of flood types and likelihood. 
  4. Select the ‘Generate a Technical FloodWise Property Report’ button.  
  5. The FloodWise Property Report opens in a new window and may take up to 20 seconds to generate. 

Please note that on mobile and tablet, the PDF is directly downloaded onto your device. 

How do I quickly generate a FloodWise Property Report? 

To quickly generate a FloodWise Property Report, open Flood Information Online and select “I am in construction/development”. Click on the “I want a technical FloodWise Property Report” button.  

A pop-up search bar appears. Type in an address or lot number into the search bar. As you type a drop-down list of address options appears. Select the address or lot required.  

The FloodWise Property Report opens in a new window and may take up to 20 seconds to generate.  

Why is the FloodWise Property report not loading? 

The FloodWise Property Report opens in a new window and may take up to 20 seconds to generate. 

Why are some flood levels missing from my report?  

Council uses the best available information for the FloodWise Property Report, however some flooding sources may not be available when the report is produced. You can use the 1% Annual Exceedance Probability (AEP) level or Defined Flood Level for development purposes or alternatively consult a Registered Professional Engineer of Queensland for a more detailed flood study of a property.   

Why doesn't my report display the habitable floor level?  

If a property is a large allotment or within an overland flow path, Council is unable to supply an accurate minimum habitable floor level on the FloodWise Property Report. In this situation, Council recommends that you contact a Registered Professional Engineer of Queensland to determine the minimum habitable floor level for a specific property.  

Why doesn't my report display ground levels?  

The graph used in the FloodWise Property Report is unable to display ground level values below sea level. You can find property ground levels in the Technical Summary section of the report.  

I have a dispute with the flood information contained in my FloodWise Property Report

The FloodWise Property Report is based on the latest flood information in City Plan.  

If you do not agree or would like to dispute flood levels provided in the report, please follow the steps in Council’s technical review process.  

Why does no address result show when searching for a FloodWise Property Report?

The FloodWise Property Report property search only shows addresses or lots within the Brisbane Local Government Area. 

Tips: 

  • Check that the address is correct with exact spelling and punctuation.
  • You can also search for a Lot Plan or a suburb name.
  • Clicking on the empty search box pulls down the last 5 recent searches. You can remove these at any time.

If search result does not display,  please submit a feedback form listing the address. If you would like to be contacted about this, please list your best contact details. You can also call Council on 07 3403 8888.

Last updated: 9 September 2022

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