Council Cabs

Learn about Council’s shared transport service. Eligible users can book this service to help them with essential shopping.

A male cab driver assisting a female passenger into a Council Cab.

About Council Cabs

Council offers a shared transport service for those who find it difficult to access essentials, such as grocery shopping, banking or post office services.

Council Cabs transports eligible users to and from shopping centres within their local area on set days and times.

Each one-way trip costs between $1 to $2.50, to be paid to the driver before departure.

Change of provider - August 2025

Council Cabs is a service of Brisbane City Council which is currently delivered by Black and White Cabs.

Recently Council undertook a procurement process to determine the best provider for this service. As a result, there will be a change in provider in August.

All Council Cabs customers will receive information in the mail in June with information on the change. However, the important parts of the service won’t change. Customers will continue to book the service in the same way as now - by phoning the same number 07 3403 2227 up until 12 noon the day before you would like to travel – and will pay the same fee-per-trip.

We thank Black and White Cabs for 15 years of service to the Council Cab program and anticipate a smooth transition for customers.

Council Cabs eligibility

You can use Council Cabs if you:

are 60 years or older, or
have a mobility impairment, or
hold a Pensioner Concession Card or Commonwealth Seniors Health Card.

Important things to know

Mobility aid and wheelchair accessible vehicles are available on request.
A child under the care of an eligible passenger can travel for free.
Council Cabs honour the Queensland Government Companion Card, allowing free travel for carers.
Each passenger is limited to 3 green/reusable or 5 plastic shopping bags (or equivalent) per trip. This is to ensure that there is enough space for all users.

Council Cabs schedule

Check the schedule to find available Council Cabs services in your area.

You can search using your destination or suburb.

Book a Council Cab

To book a Council Cab, phone 07 3403 2227.

Important things to know

The cut off for reservations is 12 noon on the day before travel.
Advise if you have mobility equipment or require a wheelchair accessible taxi.
You can inform Council Cabs if you would like your reservation to be permanent.

Personalised Public Transport

Council’s low-cost Personal Public Transport service helps connect Brisbane residents to their local hubs.

Learn more