Centenary bus services community research

Brisbane City Council has undertaken research in the Centenary suburbs to understand the community's experiences and views using public transport, specifically bus services within Seventeen Mile Rocks, Sinnamon Park, Jindalee, Mount Ommaney, Jamboree Heights, Riverhills, Middle Park, Sumner, Westlake and Darra.

While public transport is usually a Queensland Government responsibility, Council is a major investor in public transport and is committed to our vision of being an accessible, connected city and getting you home quicker and safer with more transport options.

Research summary

This table includes summary information for the Centenary bus services community research including location, ward, research outcomes and latest update.
Location Seventeen Mile Rocks, Sinnamon Park, Jindalee, Mount Ommaney, Jamboree Heights, Riverhills, Middle Park, Sumner, Westlake and Darra
Ward Jamboree
Research outcomes Identify opportunities to improve bus services in the Centenary suburbs

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About the research

During late 2018, Council invited the Centenary community to share how, why, when and where they travel to and from as well as the kinds of services that could be of benefit to the Centenary community. This information was collected to help identify if any changes could be considered to better meet this community's public transport needs.

Council received a great response from the community via the online survey and at information kiosks at Mount Ommaney Shopping Centre through October 2018. Council also undertook community research in August, where a representative sample of the community in the Centenary suburbs was surveyed on their views and use of bus services.

In considering any service improvements, Council reviewed opportunities to improve the integration with other transport options, such as railway stations and bus interchanges. Some Centenary areas are well serviced by Queensland Rail with railway stations located in Wacol, Darra and Oxley providing services to community hubs like Indooroopilly, Toowong and the Brisbane Central Business District (CBD).

Council has analysed the feedback provided to identify opportunities to improve the bus services in Centenary. As TransLink is the overarching authority for public transport in Queensland, Council provided TransLink with a number of recommendations to make the services better utilise resources to meet the community’s needs.

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Research outcomes

Translink has considered the recommendations put forward by Council and has provided approval for Council to implement the below changes to services that travel between the western suburbs and the Brisbane CBD. 

From Monday 19 August 2019, Council:

  • implemented an additional early morning trip on Route 453 (Mount Ommaney to City) at 5.10am
  • implemented an additional early morning trip on Route 454 (Riverhills to City) at 5.05am
  • merged the P457, P458 and P459 City Precinct services into the existing P455 and P456 peak rocket services to create an increased rocket frequency during peak periods. The rockets were also extended to the southern/eastern part of the CBD to better meet the needs of the Centenary community travelling to the CBD
  • minor route realignment of the morning peak 460 to service the interchange in Mount Ommaney Shopping Centre to provide better transport connections with other services.

12-month trial of two hail and ride Personalised Public Transport Services

From Monday 19 August 2019, Council commenced a 12-month trial of two hail-and-ride Personalised Public Transport services to travel from:

  • Westlake to Mount Ommaney Shopping Centre
  • Wacol Station to Sumner Park Industrial Estate.

Throughout this trial, Council analysed the patronage loadings and investment performance. Regrettably, the patronage carried on both PPTs during the trial was not sufficient to sustain the services following the completion of the trial. For this reason, on Monday 17 August 2020 both PPT services ceased operation.

More information

If you require further information about the research, you can:

For more information about planning a journey via public transport, visit the Translink website or phone Translink on 13 12 30.

Last updated: 17 August 2020