Pay your rates online via Council's payment service. Use your:
- Mastercard
- Visa credit or debit card
- American Express.
The minimum payment amount is $10.
Manage your property rates
Pay your rates easily with a range of different payment options including direct debit. Update your account and find extra rates information.
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Make a rates payment
Choose from a range of payment options to pay your rates.
To pay your rates, you’ll need:
- your rates notice
- your bill number (located in the top right hand corner of your rates notice), or account number (located on the third page of your rates notice)
- a form of payment such as card or cash (depending on your preferred payment method).
A surcharge may apply for payments made by debit or credit cards.
Make a Council rates payment with BPAY through internet or mobile banking, or by phoning your bank.
You'll need your Customer Reference Number from your rates notice to make a payment. BPAY payments do not incur a surcharge.
To pay your rates use biller code 78550.
You can use the Sniip app to pay your rates.
- Download Sniip onto your iPhone or Android phone.
- Select 'scan to pay bills'.
- Scan the QR code on your rates notice.
You can pay your rates over the phone using your:
- Mastercard
- Visa credit or debit card
- American Express.
Phone 1300 309 311 and follow the prompts. You'll need to provide your:
- bill number or account number
- card number, expiry date and validation number.
When the payment is complete, you'll receive a transaction number for your records.
You can pay your rates by mailing the statement section of your rates notice with a cheque or money order to:
Brisbane City Council
GPO Box 1434
Brisbane Qld 4001.
Make sure you pay on or before the due date for the early payment discount (if eligible). Allow time for mail delivery and processing.
You can pay your rates at any Council Customer Centre or Australia Post.
Pay in person at a Council Customer Centre
Council accepts:
- cash
- credit card
- EFTPOS (Mastercard and Visa only)
- cheque
- money order
- payment in instalments.
Pay in person at Australia Post
Pay your rates at Australia Post using your rates notice or payment card. Australia Post accepts:
- cash
- EFTPOS (excluding credit cards)
- cheque.
Make direct debit rates payments from your savings or cheque account.
Complete a direct debit request form to:
- set up a direct debit
- cancel or amend a payment
- cancel a donation to the Lord Mayor's Charitable Trust
- defer the authority.
Alternatively, you can download a form:
Return the form to Council:
- by email
- in person at a Council Customer Centre
- by mail to:
Brisbane City Council
Rates Management
GPO Box 1434
Brisbane Qld 4001
To request a hard copy of this form:
- phone Council on 07 3403 8888
- visit a Council Customer Centre
- contact your local ward office.
Set up a recurring payment using your:
- Visa card
- Mastercard
- American Express.
You can choose your payment frequency, start and end dates.
You can request to:
- update your credit card expiry
- suspend or cancel your recurring payments
- change your recurring payment amount.
Manage your account
Change your contact details, choose how to receive your rates notice or provide a non-owner with authority on your rates account.
Paper bill fee
Council has introduced a fee for quarterly paper rates notices (from 1 December 2024 for commercial notices and from 1 January 2025 for residential notices).
This $1.98 GST inclusive fee has been implemented to cover the additional costs involved when issuing physical rates notices. The fee appears on page 3 on the rates notice, under the Account Details section.
Avoid the fee and make the switch to paperless billing and receive your rates notice by email. By opting to receive free SMS reminders, you won't forget when your bill is due. Over 50% of Brisbane ratepayers have already made the switch to digital billing.
All ratepayers pay general rates. They provide facilities and services that benefit the community, such as:
- roads, bridges, kerbing and channelling
- parks and gardens
- immunisation services
- libraries and community activities
- pest eradication.
A certain group of ratepayers pay special rates and charges. They have access to or benefit from special services, facilities or activities.
These include:
- Queen Street Mall, Chinatown and Valley malls
- suburban centre improvement projects
- living village development levies.
For more information and to find out about utility and separate charges, view how rates are calculated.
Lord Mayor's Charitable Trust
The Lord Mayor’s Charitable Trust supports Brisbane’s grassroots charities.
Helpful links
Frequently asked questions
Council will only send one rates notice to the nominated owner of the property. If multiple owners register to receive an email rates notice, we'll get in touch to confirm the correct email address.
If you apply for email updates for your rates, you won’t receive quarterly paper notices in the mail. However, some communications regarding your rates will continue to be delivered by mail. It’s important to keep your postal address up to date with Council.
No, email billing doesn’t authorise a person or organisation to act on behalf of an owner. Email billing is a delivery method only.
If you’re an owner or are acting on behalf of one, you can give authorisation on your rate account.
No, you can't reply to rates notice emails. As the email account is for outbound emails only, replies won't be read or actioned.
To ask questions about your rates notice:
- phone Council on 07 3403 8888
- email Council
- visit a Council Customer Centre.
You’ll receive a receipt number if your online rates payment has been successful. You can also check:
- with your financial institution
- your next monthly bank statement.
You have until midnight Australian Eastern Standard Time (AEST) on the night of the due date to pay your rates.
If you don’t pay your rates by the due date, you will lose any early payment discount (if eligible) and be charged interest. This is in line with the City of Brisbane Regulation 2012.
If your bill number (located in the top right hand corner of your rates notice) or account number (located on the third page of your rates notice) isn’t accepted, phone Council on 07 3403 8888.
Your rates are calculated depending on your property, including its land valuation and rating category. Learn more about how Council calculates your rates.