Receive your rates notice by email
Sign up to receive your rates notice, reminders and correspondence by email, and opt in SMS reminders to help you pay on time.
When to complete this form
You can use this form to:
- receive your rates notice by email
- update your rates billing email address
- sign up for text message reminders to pay your rates bill.
You need to provide:
- a valid email address (one per property)
- information from your rate account, including your:
- account and bill numbers
- name as it appears on the rate account
- property location.
Opt in to receive free SMS reminders so you won’t forget when your bill is due.
You’ll receive reminders via SMS if the rate account:
- is registered to receive emails
- is not paid in full already
- is not in debt or credit management
- is not in a prohibited suspension group (e.g. property ownership change pending)
- has not changed ownership since the bill was issued.
To sign up, you'll need to provide a valid Australian mobile number.
Frequently asked questions
You can update your email address or cancel email delivery of your rates notice via the online form.
You won’t receive a paper rates notice in the mail when you register for email delivery.
Depending on the rating cycle, you may receive one final paper rates notice before changing to email delivery.
No, email billing doesn’t give a person or organisation authority to act on behalf of an owner.
You can grant a non-owner access to make changes to your rate account using the online form.
Once you complete the online registration process, you will receive an automatic email confirming your account is active. If the email bounces back, we will investigate and correct any error. Council may contact you if your information is incorrect.
Council will make 2 more attempts to issue the rate account by email. If attempts both fail, you will receive the rate account and a letter advising of the failed attempts via Australia Post.
If you have not received your email rates notice, check the following.
- Were your details correct on the online form you submitted?
- Is your email mailbox full?
- Has the email gone to your junk/spam mailbox?
- Have you added donotreply@rates.brisbane.qld.gov.au to your 'safe sender' list with your email provider?
- All information provided by you during the registration process must match Council records or your registration will not be completed.
- You agree to receive your rates notice, reminder notice, debt letter/s, rates correspondence and any associated Council documents which normally accompany the paper rates notice by email.
- You agree that, provided you have opted in to receive SMS reminders, Council will contact you on the mobile phone number provided with upcoming and overdue payment reminders.
- You understand that you will no longer receive a rates notice, reminder notice, debt letters or rates correspondence by paper, unless Council receives a delivery failure notification.
- You agree that all electronic rates related documents are deemed served when they reach your internet service provider, whether or not you have opened or read the email.
- You acknowledge that Council accepts no liability whatsoever for any unauthorised interception or disclosure of correspondence, including to the extent that correspondence contains personal information, or any other breach of privacy by unauthorised parties due to an insecure internet connection after the transmission of any correspondence by Council. Council accepts liability of information, including the correspondence when that information is within Council’s control.
- You acknowledge that as a ratepayer, it is important you advise Council of any changes to your phone number, postal and email addresses by phoning Council’s Contact Centre or visiting Council’s website.