Receive your rates notice by email frequently asked questions

How do I sign up to receive my rates notice by email?

Registering to receive your rates notice by email is simple. Find out how to register to receive your rates notice by email.

Will I still receive a paper bill?

When you register for email delivery, you will no longer receive quarterly paper rates notices in the mail.

It is important to keep your postal address current with Council. Other communications regarding your rates account (e.g. reminder notices and adjusted bills) will continue to be delivered by post.

What do I do if I can't view my attached rates notice?

To view the attached PDF rates notice, you may need to update your version of Adobe Reader or Acrobat to the latest version.

Does email billing give authority to act on a Rate account?

Email billing is a delivery method only. It does not give authorisation for a person or organisation to act on behalf of an owner. To obtain this, complete the authority form. Once authorised, changes and enquiries about personal and financial property ownership and occupancy information can be shared.

Do I need to keep my postal address up to date?

Yes. If Council receives an electronic ‘delivery failure’ notification from your email address, a paper rates notice is sent to your mailing address. Therefore, it is important to keep your postal address current with Council. To update your postal address use the change your address form.

Can I reply to the rates notice email?

Replies to rates notice emails are not read or actioned as the email account is for outbound email only.

You can ask questions about your rate notice by:

How can I change my email address or mobile phone number?

To change your email address or mobile phone number for SMS reminders, complete the online form.

How do I cancel email delivery?

You can cancel email delivery of your rates notice at any time by submitting the online form.

Depending on the rating cycle, you may receive one final rates notice by email. You will receive the next rates notice in the mail.

If you have any concerns relating to your billing cycle, phone Council on 07 3403 8888.

What if there is more than one owner of my property?

Council will  only send one email to the nominated owner of the property.

If more than one owner registers, Council will contact the registered owners to confirm who will receive the rates notice by email.

You must advise any other person who receives the rates notices that they will no longer receive paper notices. Council will not provide this notification.

More information

For more information on receiving your rates notice by email, phone Council on 07 3403 8888.

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