Report tree maintenance issues
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Report trees in Council parks and street trees requiring maintenance or causing safety issues.
How to report tree maintenance
Council maintains street and park trees to keep them healthy and minimise risks to people and property.
If you see an issue, we encourage you to send photos that show the location of the tree and a close-up of the issue. This will help us locate the specific tree.
Use our online form to report a Council tree that needs maintenance. This includes street and park trees that are:
- dead, diseased or unhealthy
- impacting a streetlight or road
- blocking a footpath, traffic signal or sign
- damaged (e.g. have been hit by passing vehicles).
For urgent road safety issues, such as a fallen tree blocking a road, phone Council immediately on 07 3403 8888.
When not to use this form
Don’t use the form to:
- report a tree growing too close to a powerline – for more information, visit Energex
- report a tree that has fallen on or damaged a powerline – phone Energex on 13 19 62
- report a tree that has fallen on or damaged a telephone or TV line – contact the telecommunication provider
- request maintenance of a tree on private property.
Regular maintenance
Council carries out routine maintenance of trees in streets and parks across Brisbane. We do this through scheduled programs, including juvenile and suburb tree maintenance.
If you believe a tree requires maintenance outside of these planned works, report it.
Report online now
You can report tree maintenance via the online form.
Report tree maintenance
Report a Council tree that requires maintenance using the online form.
What you need to provide
To help us understand the issue and to locate the tree, include:
- photos to show the location, identifying the surroundings (e.g. house, street) and the type of issue
- location details including the street address, suburb, or a clear description of the location if in a park (such as identifying landmarks)
- estimated dimensions of the tree, including its height and the width of its branches
- your contact details (optional).
Report online now
You can report tree maintenance via the online form.
Frequently asked questions
What happens after I report tree maintenance?
After you report tree maintenance, you’ll receive a reference number (if you provided your contact details).
Council will confirm the urgency of your request and gather additional information about the issue, if required.
We’ll then:
- confirm whether any work is needed
- carry out any maintenance required to resolve the issue.
In some cases, it may be another organisation’s responsibility to complete the tree maintenance.
If this the case, we'll contact them to make the request on your behalf, phone to advise you, then close your request.
How does Council prioritise tree maintenance requests?
Council prioritises tree maintenance requests based on a range of factors.
You may receive a timeframe for when we’ll complete the work when you submit your request.
This timeframe is based on and may change due to:
- public safety – we always prioritise issues that pose the biggest safety risks
- weather – rain and storms may hinder our ability to complete the work
- workload – at times, we may receive more requests than usual (e.g. during severe weather events)
- location – some areas need special approval to set up work sites, including schools and busy roads, which may delay work
- availability of specialised equipment.
Can I trim trees that overhang my property?
You can trim trees that overhang your land from a neighbouring private property.
Before you do any trimming, check whether the tree is protected under the Natural Assets Local Law 2003 (NALL) with the property owner.
If the tree is protected, you’ll need to apply for a protected vegetation permit.
Learn more about trimming overhanging trees from a neighbour.
Can I trim street or park trees directly outside my property?
You need a permit to trim or prune street or park trees outside your property.
Brisbane's street and park trees are protected under the Natural Assets Local Law 2003 (NALL). Under NALL, it’s an offence to interfere with these trees without Council permission.
Report online now
You can report tree maintenance via the online form.
How to report tree maintenance
Council maintains street and park trees to keep them healthy and minimise risks to people and property.
If you see an issue, we encourage you to send photos that show the location of the tree and a close-up of the issue. This will help us locate the specific tree.
Use our online form to report a Council tree that needs maintenance. This includes street and park trees that are:
- dead, diseased or unhealthy
- impacting a streetlight or road
- blocking a footpath, traffic signal or sign
- damaged (e.g. have been hit by passing vehicles).
For urgent road safety issues, such as a fallen tree blocking a road, phone Council immediately on 07 3403 8888.
When not to use this form
Don’t use the form to:
- report a tree growing too close to a powerline – for more information, visit Energex
- report a tree that has fallen on or damaged a powerline – phone Energex on 13 19 62
- report a tree that has fallen on or damaged a telephone or TV line – contact the telecommunication provider
- request maintenance of a tree on private property.
Regular maintenance
Council carries out routine maintenance of trees in streets and parks across Brisbane. We do this through scheduled programs, including juvenile and suburb tree maintenance.
If you believe a tree requires maintenance outside of these planned works, report it.
Report online now
You can report tree maintenance via the online form.
Report tree maintenance
Report a Council tree that requires maintenance using the online form.
What you need to provide
To help us understand the issue and to locate the tree, include:
- photos to show the location, identifying the surroundings (e.g. house, street) and the type of issue
- location details including the street address, suburb, or a clear description of the location if in a park (such as identifying landmarks)
- estimated dimensions of the tree, including its height and the width of its branches
- your contact details (optional).
Report online now
You can report tree maintenance via the online form.
Frequently asked questions
What happens after I report tree maintenance?
After you report tree maintenance, you’ll receive a reference number (if you provided your contact details).
Council will confirm the urgency of your request and gather additional information about the issue, if required.
We’ll then:
- confirm whether any work is needed
- carry out any maintenance required to resolve the issue.
In some cases, it may be another organisation’s responsibility to complete the tree maintenance.
If this the case, we'll contact them to make the request on your behalf, phone to advise you, then close your request.
How does Council prioritise tree maintenance requests?
Council prioritises tree maintenance requests based on a range of factors.
You may receive a timeframe for when we’ll complete the work when you submit your request.
This timeframe is based on and may change due to:
- public safety – we always prioritise issues that pose the biggest safety risks
- weather – rain and storms may hinder our ability to complete the work
- workload – at times, we may receive more requests than usual (e.g. during severe weather events)
- location – some areas need special approval to set up work sites, including schools and busy roads, which may delay work
- availability of specialised equipment.
Can I trim trees that overhang my property?
You can trim trees that overhang your land from a neighbouring private property.
Before you do any trimming, check whether the tree is protected under the Natural Assets Local Law 2003 (NALL) with the property owner.
If the tree is protected, you’ll need to apply for a protected vegetation permit.
Learn more about trimming overhanging trees from a neighbour.
Can I trim street or park trees directly outside my property?
You need a permit to trim or prune street or park trees outside your property.
Brisbane's street and park trees are protected under the Natural Assets Local Law 2003 (NALL). Under NALL, it’s an offence to interfere with these trees without Council permission.
Report online now
You can report tree maintenance via the online form.