Skip to main content

Receive your rates notice by email

Link copied

Sign up for email delivery of your rates notice. Opt in for text message reminders to help you pay your bill on time.

How to get your rates by email
1 Provide your information

You need to provide:

  • a valid email address (one per property)
  • information from your rate account, including your:
    • account and bill numbers
    • name as it appears on the rate account
    • property location.
2 Opt in for SMS reminders (optional)

Opt in to receive free SMS reminders so you won’t forget when your bill is due. 

You’ll receive reminders via SMS if the rate account:

  • is registered to receive emails
  • is not paid in full already 
  • is not in debt or credit management
  • is not in a prohibited suspension group (e.g. property ownership change pending)
  • has not changed ownership since the bill was issued.
information outline1

Note

Registering to receive your rates notice by email will cancel any existing BPAY View Registration in place.

Learn more

Receive your rates notice by email

Register to receive your rates notice via email and opt in for text message reminders. 

Sign up

Frequently asked questions

You can update your email address or cancel email delivery of your rates notice via the online form.

You won’t receive a paper rates notice in the mail when you register for email delivery.

Depending on the rating cycle, you may receive one final paper rates notice before changing to email delivery.

information outline1

Note

It’s important to keep your postal address current with Council, even if you sign up for email notices. Other communications regarding your rate account, such as adjusted bills, will continue to be delivered by post.

Update your contact details.

No, email billing doesn’t give a person or organisation authority to act on behalf of an owner. 

You can grant a non-owner access to make changes to your rate account using the online form.

Once you complete the online registration process, you will receive an automatic email confirming your account is active. If the email bounces back, we will investigate and correct any error. Council may contact you if your information is incorrect.

Council will make 2 more attempts to issue the rate account by email. If attempts both fail, you will receive the rate account and a letter advising of the failed attempts via Australia Post.

If you have not received your email rates notice, check the following.

  1. Were your details correct on the online form you submitted?
  2. Is your email mailbox full?
  3. Has the email gone to your junk/spam mailbox?
  4. Have you added donotreply@rates.brisbane.qld.gov.au to your 'safe sender' list with your email provider?

The terms and conditions for email delivery are as follows.
  1. All information provided by you during the registration process must match Council records or your registration will not be completed.
  2. You agree to receive your rates notice by email and any associated Council documents which normally accompany the paper rates notice.
  3. You understand that you will no longer receive a paper rates notice, unless Council receives a delivery failure notification.
  4. You agree that a rates notice is deemed served when it reaches your internet service provider, whether or not you have opened or read the email.