Privacy, copyright, disclaimer

Brisbane City Council's privacy, copyright and disclaimer statements are designed to protect your rights and govern the use of information on this website.

Privacy statement

Council will take all reasonable and appropriate steps to protect the privacy of individuals as required by the Information Privacy Act 2009 and the Information Privacy Principles contained in that Act.

Collecting your personal information

When collecting your personal information, Council will:

  • tell you for what purpose we will be collecting the information
  • tell you what information is necessary to access Council's products and services, including payments and transactions
  • tell you when the information needs to be passed on to Council’s contractors and agents who carry out activities on Council’s behalf
  • not ask for or collect any sensitive information about you unless it is necessary to meet legal, public interest or statistical requirements
  • not pass the information on to other entities without your consent unless it is required by law or for public interest

Using your personal information

When you provide Council with your personal information, Council will:

  • use the information to help you use Council services
  • gather the data for analysis
  • remove personally identifiable characteristics, unless you have given us specific consent to recognise your usage on an individual basis

Disclosing your personal information

Council will not disclose your personal information to any other person or organisation unless one of the following reasons applies:

  • you have given us your consent to do so
  • Council is required by law or authorised to do so under a law
  • there are grounds to believe disclosure will prevent a threat to life or health
  • that person or organisation is providing a service to Council and is required to maintain the same or similar privacy legislation principles
  • Council is of the opinion that it is unable to assist with your request and that another government agency or authority is more capable of assisting, or has the appropriate jurisdiction to assist with your request

Single sign-on to online services account

Users are reminded to implement good password practices to maintain the security of Council's online services account. Brisbane City Council is not responsible for breaches of your online services account that are caused, or contributed to, by compromises to your Google or Facebook account.

Security of your personal information

When handling your personal information, Council will:

  • take reasonable steps to ensure that all information we collect, use or disclose is securely stored
  • monitor transmissions sent to or from Council for quality control and systems administration
  • strive to protect your personal information from misuse, loss and unauthorised access
  • operate secure servers to minimise the risk of unauthorised use of your credit card information

Accessing, correcting or updating your information

You can access the personal information we have about you, in accordance with our obligations under the Information Privacy Act 2009 as well as the Right to Information Act 2009.

You can lodge an application under the Information Privacy Act 2009 by completing Right to Information and Information Privacy Access Application form.

Council will also take all reasonable steps to correct and update your personal information or remove it if it is no longer needed.

If you would like to amend your personal information held by Council, you can download the Information Privacy Information Amendment Application on the Queensland Government's Right to Information website.

Contacting Council for privacy matters

You can download Council's Privacy Policy:

If you think Council has breached your privacy and confidentiality, you may lodge a complaint with Council’s Information and Privacy Officer. Council will take your complaint seriously, investigate thoroughly and provide you with a response. If you are not satisfied with Council’s response, you may make a complaint to the Queensland Privacy Commissioner.

For more information on the privacy policy or to make a complaint, contact Council.

Information on the website

This website uses Google Analytics (including Display Advertising Features) to gather anonymous information about visitors to help us monitor and improve the website. Google Analytics uses first-party cookies and JavaScript code to gather information about how visitors use the site. For examples, number of visitors, browser information, pages viewed, IP address and demographic information. The information will be transmitted to and stored by Google on servers in the United States. 

This data is used by Brisbane City Council to analyse how visitors use the website in order to improve your user experience.

You can choose not to allow Google to collect your information by opting out of Google Analytics or specifically opt out of Google Analytics Display Advertiser Features

In addition, the website uses Facebook Pixels to tailor content specifically for you within Facebook and measure the success of campaigns. Facebook pixels use cookies, JavaScript code, web beacons and similar technologies to gather information. No personally identifiable information is shared with us by Facebook. The information will be transmitted to and stored by Facebook on servers in the United States. You can choose to opt out from tailored content through your Facebook settings.

The website uses Qualtrics intercepts to allow you to provide feedback on the website’s content and design. Qualtrics may use first-party cookies and JavaScript code to gather information about website usage including but not limited to: device and browser information, number of pages visited and time spent on the website. Qualtrics complies with applicable data privacy laws in its role as a data controller of its own data and as a data processor of customer data.

Alternatively, if you want to block cookies for all websites, you can change the privacy settings of your web browser (not recommended).

In accordance with our privacy policy, Council does not collect or keep any personally identifiable information, nor track visits to any non-Council websites.

Warning: Aboriginal and Torres Strait Islander peoples are advised that this website may contain names, images, footage and audio of deceased persons.

Website surveys

Sometimes Council conducts website surveys using systems developed by Granicus and Qualtrics. Data collected in these surveys is handled in accordance with Council's Privacy Policy.


Brisbane City Council supports and encourages the reuse of its information (including data), and endorses the use of the Australian Government's Open Access and Licensing Framework.

Council material on this website is licensed under the Creative Commons Attribution 4.0 Licence. However, this does not extend to Council insignia, branding, trademarks, and where otherwise indicated. 

Please give attribution to: © Brisbane City Council 2016.

As part of attribution, we also ask that you observe and retain any copyright or related notices that may accompany this material.

Third-party material

Council has taken steps to identify third-party material and secure permission for its reproduction and reuse. If you believe content has been made available without permission, please contact us. 

Where third-party materials are not licensed under a Creative Commons licence or similar terms of use, you should get permission from third parties to re-use their material beyond the ways you are permitted to use it under the Copyright Act 1968.

The following table lists common types of third-party materials on this website and their terms of use:

Table includes a summary of copyright conditions for certain material.
Third-party materialCopyright terms of use
Trademarks, insignia, coats of arms, logos, brandingNot to be reproduced without the copyright owner's permission
Images, reports or other documents where it is noted that all rights are reservedNot to be reproduced without the copyright owner's permission
Stock imagesNot to be reproduced without the copyright owner's permission
Images and text in Council's libraries catalogueNot to be reproduced without the copyright owner's permission
All images relating to exhibitions hosted by Council's art galleries and museumsNot to be reproduced without the copyright owner's permission
Images or text from a web page that notes that some images or text are 'copyright - all rights reserved'Contact us to confirm terms of use before using any images or text from that web page

Please note that websites linked to from Council's website are provided for convenience and are not necessarily endorsed by Council.


Council distributes the information on this website as a general reference source.

This website contains links to other websites operated by organisations other than Council. The other websites are outside of Council's control and links are provided for your convenience.

Despite our best efforts, Council makes no warranties that the information in this publication is free of infection by computer viruses or other contamination.

Council disclaims all responsibility and all liability (including through negligence) for all expenses, losses, damages and costs you might incur as a result of the information on this website or any linked website being inaccurate or incomplete.

Emails from Council disclaimer

Except as required at law, Brisbane City Council does not represent, warrant and/or guarantee that the integrity of this communication has been maintained nor that the communication is free of errors, virus, interception or interference.

While care has been taken to ensure the accuracy of the information contained in this communication, Brisbane City Council, its Councillors, officers, employees, consultants and agents accept no responsibility for any errors or for any consequence of its use.  Any action taken, or omission made by a user or other person in reliance of this information is taken or made at the sole risk and expense of that person.  No person should rely on the contents of this communication for the purpose of ascertaining the legal rights or obligations of any person or for any other purpose without first obtaining legal or other relevant professional advice.

Google Translate disclaimer

The translation tool made available on the Brisbane City Council website is provided by Google Translate, which is an externally provided online tool.

Council does not guarantee, and makes no representations, warranties or guarantees in relation to the accuracy, completeness or reliability of any material on Council’s website which has been translated by Google Translate.

Council disclaims all responsibility and all liability (including through negligence) for any damage, losses, expenses and costs incurred as a result of mistranslated material using Google Translate.

Find out more about Google Translate.

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Brisbane City Council acknowledges this Country and its Traditional Custodians. We pay our respects to the Elders, those who have passed into the dreaming; those here today; those of tomorrow.