Contact Council

You can contact Brisbane City Council:

  • online
  • by phone, mail, SMS and relay services
  • by visiting one of our Regional Business Centres.

We are committed to communicating with you in a timely manner and being as responsive as possible to your enquires.

Please be aware we may need to collect your personal information to complete your request and to help us improve our service delivery to you. We will deal with all personal information we collect in accordance with Council's Privacy Policy.

Popular forms and services

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Phone Council

Residents

Our Contact Centre is open 24 hours a day, seven days a week on 07 3403 8888.

We aim to answer your call within 20 seconds. This is the best contact method for urgent issues, such as traffic light problems, lost animals, dangerous dogs, lost property and public safety concerns.

Business

Council has a dedicated hotline to support business in Brisbane, open 24 hour a day, seven day-a-week. Businesses can access information on a range of Council topics including advertising and upcoming business events, licensing, development applications, business opportunities and procurement. Phone 133 BNE (133 263).

Visit Council

Our Customer Centres provide information and advice on topics such as licenses, permits, rates enquiries and account payments, animal registrations, compliance, local laws and development applications.

Mail

You can mail your letter to:

Brisbane City Council
GPO Box 1434
Brisbane Qld 4001

We aim to provide a full response to letters within 20 working days.

Email

You can email Council for any general enquiries, general complaints, or feedback. If you request a Council service, within 3-5 days we will provide you with a reference number and details of your request. If your request is complex or requires investigation, your email will be forwarded to the relevant business area to provide you with a written response within 30 days.

SMS/MMS

Use your mobile device to report a problem that needs fixing in your street, local park or neighbourhood.

Take a photo and send details of the problem, including the location and your name to: 0429 2 FIX IT (0429 234 948).

We aim to acknowledge your message and provide a reference number within two working days and provide a reference number.

Large file size

Large image files (over 1Mb) are not guaranteed delivery by mobile network carriers as an SMS/MMS. If your message is not acknowledged within two working days, use another contact channel if you choose to send an image via SMS/MMS. If the issue is urgent or presents a public safety concern, phone Council on 07 3403 8888.

Report it

When you report a routine maintenance issue, we will also endeavour to contact you within five working days with a reference number and a time frame for the request to be completed.

Relay and accessible services

If you have a hearing impairment or speech impairment, contact us on your preferred relay call option through the National Relay Service.

Feedback

We value your feedback about our services and provides us with valuable information to allow for continuous customer service improvement.

Use any of the above contact methods to provide your feedback to Council.

Your City Your Say

Sign up and participate in the “Your City Your Say” online platform with ongoing opportunities for you to be informed and involved in future directions for the city.

Complaints

Council has a complaints management policy to ensure we deal with all complaints in a fair and efficient manner. Find more information about the complaint management process.

Disputes

We recognise there are instances where you may disagree with our actions to enforce local laws. You can dispute infringement notices (on-the-spot fines or prescribed infringement notices) within 28 days from the date of issue, following the correct legal process.

We will investigate and let you know if the fine stands or is waived. We will also advise you on your further review rights including access to the independent Disputes Commissioner.

Last updated: 8 August 2022

Brisbane City Council acknowledges the Traditional Custodians of the land and their unique relationship with their ancestral country. We pay respect to all Aboriginal and Torres Strait Islander Elders of Brisbane, and recognise their strength and wisdom.